Onboarding Specialist

Getwingapp; Philippines; On-site; PHP 446,000 - 670,000; Full time

Job summary

Getwingapp is seeking an Onboarding Specialist to coordinate candidate movement and client requirements throughout hiring and onboarding. You will manage endorsements, prepare briefs, schedule interviews, and follow up with clients and candidates via email, messaging, and Dialpad.

The role emphasizes coordination and candidate movement, not sourcing or screening, with responsibility to repurpose qualified candidates for other opportunities within required timelines.

Qualifications

• Excellent written and verbal English communication skills, confident in client and candidate interactions.
• Highly organized and detail-oriented with ability to manage multiple priorities and deadlines.
• Strong time management and follow-up skills in a fast-paced environment.
• Proactive problem-solver who can identify blockers and escalate issues when needed.
• Customer-service oriented with strong client relationship and stakeholder management skills.
• Maintains accurate documentation and records while coordinating across teams.

Responsibilities

• Coordinate candidate endorsement and movement.
• Manage client communication and scheduling.
• Coordinate candidate communications and follow-ups.
• Coordinate interview scheduling and management.
• Conduct follow-ups via email, messaging, and calls.
• Collect and relay interview feedback; move candidates as needed.
• Repurpose qualified candidates for other opportunities within timelines.
• Oversee onboarding coordination and client concerns escalations.
• Maintain tracking and documentation across stakeholders.
• Coordinate internal activities to ensure smooth process.

Skills

English communication

Highly organized

Time management

Proactive problem-solving

Customer service

Documentation and coordination

CRM/ATS familiarity

Job description

Onboarding Specialist

Wing is on the exciting mission of redefining the future of work for companies across the world. We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

Role Overview

The Onboarding Specialist (OBS) is a client-facing coordination role responsible for managing candidate movement and client requirements throughout the hiring and onboarding process. The OBS coordinates candidate endorsements, prepares candidate briefs, schedules and monitors interviews, conducts client and candidate follow-ups through email, messaging, and Dialpad, obtains interview feedback, coordinates onboarding requirements, handles concerns and escalations, maintains accurate tracking, and works closely with Staffing/Recruitment and Customer Success. Under the updated process, the OBS is also responsible for proactively repurposing qualified candidates who are not selected for a particular requirement and coordinating them for other suitable active opportunities within the required timeline.

Key Responsibilities

Note: The OBS role is primarily focused on coordination and candidate movement, rather than candidate sourcing or recruitment screening.

1. 1. Candidate Endorsement & Coordination
2. 2. Client Communication
3. 3. Candidate Communication
4. 4. Interview Coordination & Management
5. 5. Calls & Follow-Up
6. 6. Interview Feedback & Candidate Movement
7. 7. Candidate Repurposing
8. 8. Onboarding Coordination
9. 9. Client Concerns & Escalations
10. 10. Internal Coordination
11. 11. Tracking & Documentation

Required Skills & Qualifications

• Excellent written and verbal English communication skills, with confidence in client and candidate interactions, including outbound calls.
• Highly organized and detail-oriented, with the ability to manage multiple priorities, stakeholders, and deadlines.
• Strong time management and follow-up skills in a fast-paced environment.
• Proactive problem-solver who can identify blockers, adapt to changing priorities, and escalates issues when needed.
• Customer-service oriented with strong client relationship and stakeholder management skills.
• Demonstrates ownership, accountability, and a results-driven approach to completing tasks.
• Proficient with email, calendars, communication platforms, CRM/ATS systems, and other administrative tools.
• Maintains accurate documentation and records while ensuring smooth coordination across teams.