Onboarding Specialist

Wing Assistant; Philippines; On-site; PHP 279,000 - 335,000; Full time

Job summary

Wing Assistant is seeking an Onboarding Specialist in the Philippines to coordinate candidate movement and client requirements throughout the hiring and onboarding process. You will handle endorsements, briefs, interview scheduling, and follow‑ups with clients and candidates.

The role focuses on coordination, maintaining records, and proactive repurposing of candidates for other opportunities. Strong English communication, organization, and CRM/ATS familiarity are essential for success.

Qualifications

• Excellent written and verbal English communication.
• Highly organized with the ability to manage multiple priorities.
• Proactive problem‑solver who can escalate issues when needed.
• Experience with CRM/ATS systems and administrative tools.

Responsibilities

• Coordinate candidate endorsements and client communications.
• Schedule and monitor interviews, ensuring timely feedback.
• Conduct client and candidate follow‑ups via email, messaging, and Dialpad.
• Coordinate onboarding requirements and repurpose qualified candidates for other opportunities.
• Maintain accurate tracking and documentation across teams.
• Collaborate with Recruitment, Customer Success, and Internal Teams.

Skills

English communications

Client coordination

Calendar management

Follow‑up & time management

Documentation & records

CRM/ATS proficiency

Job description

Onboarding Specialist

Wing is on the exciting mission of redefining the future of work for companies across the world. We are looking to be the one-stop shop for companies that are looking to build world‑class teams and place their operations on autopilot.

Role Overview

The Onboarding Specialist (OBS) is a client-facing coordination role responsible for managing candidate movement and client requirements throughout the hiring and onboarding process. The OBS coordinates candidate endorsements, prepares candidate briefs, schedules and monitors interviews, conducts client and candidate follow‑ups through email, messaging and Dialpad, obtains interview feedback, coordinates onboarding requirements, handles concerns and escalations, maintains accurate tracking, and works closely with Staffing/Recruitment and Customer Success. Under the updated process, the OBS is also responsible for proactively repurposing qualified candidates who are not selected for a particular requirement and coordinating them for other suitable active opportunities within the required timeline.

Key Responsibilities

Note: The OBS role is primarily focused on coordination and candidate movement, rather than candidate sourcing or recruitment screening.

• 1. Candidate Endorsement & Coordination
• 2. Client Communication
• 3. Candidate Communication
• 4. Interview Coordination & Management
• 5. Calls & Follow‑Up

The OBS performs regular calls as part of the daily workflow.

• 6. Interview Feedback & Candidate Movement
• 7. Candidate Repurposing
• A major responsibility under the updated OBS process is the proactive repurposing of candidates.
• 8. Onboarding Coordination
• 9. Client Concerns & Escalations
• 10. Internal Coordination
• This role works closely with Recruitment, Customer Success, and other Internal Teams
• 11. Tracking & Documentation
• The OBS is responsible for maintaining accurate records of ongoing activities.

Required Skills & Qualifications

• Excellent written and verbal English communication skills, with confidence in client and candidate interactions, including outbound calls.
• Highly organized and detail-oriented, with the ability to manage multiple priorities, stakeholders, and deadlines.
• Strong time management and follow‑up skills in a fast‑paced environment.
• Proactive problem‑solver who can identify blockers, adapt to changing priorities, and elevate issues when needed.
• Customer‑service oriented with strong client relationship and stakeholder management skills.
• Demonstrates ownership, accountability, and a results‑driven approach to completing tasks.
• Proficient with email, calendars, communication platforms, CRM/ATS systems and other administrative tools.
• Maintains accurate documentation and records while ensuring smooth coordination across teams.

₱25,000 - ₱30,000 a month