Onboarding Specialist

Wing Assistant; Makati; On-site; PHP 335,000 - 614,000; Full time

Job summary

Wing Assistant in Makati, Philippines is seeking an OBS role focused on coordination and candidate movement. The job emphasizes client and candidate communication, interview coordination, and onboarding support.

The role requires excellence in English, strong organization, multitasking, and proactive problem-solving to maintain records and drive smooth processes. The OBS role performs regular calls, repurposes candidates when needed, and ensures timely updates and escalation when issues arise to

Qualifications

• Excellent written and verbal English communication skills for client and candidate interactions.
• Highly organized with the ability to manage multiple priorities and deadlines.
• Strong time management and follow-up in a fast-paced environment.
• Proactive problem-solver who can identify blockers and escalate when needed.
• Customer-service oriented with stakeholder management skills.
• Demonstrates ownership and a results-driven approach to tasks.
• Proficient with email, calendars, and administrative tools; CRM/ATS systems.
• Maintains accurate documentation and records for smooth coordination.

Responsibilities

• Candidate endorsement and coordination with candidates and clients.
• Client and candidate communication and updates.
• Interview coordination and management; follow-up and feedback.
• Calls and follow-ups; candidate movement and repurposing as needed.
• Onboarding coordination and escalation handling.
• Maintain accurate records of ongoing activities.

Skills

English communication

Organized

Time management

Problem solving

Customer service

Ownership

CRM/ATS proficiency

Documentation

Tools

CRM/ATS

Job description

Key Responsibilities

Note: The OBS role is primarily focused on coordination and candidate movement, rather than candidate sourcing or recruitment screening.

• Candidate Endorsement & Coordination
• Client Communication
• Candidate Communication
• Interview Coordination & Management
• Calls & Follow-Up
• Interview Feedback & Candidate Movement
• Candidate Repurposing
• Onboarding Coordination
• Client Concerns & Escalations
• Internal Coordination
• Tracking & Documentation

The OBS performs regular calls as part of the daily workflow.

A major responsibility under the updated OBS process is the proactive repurposing of candidates.

The OBS is responsible for maintaining accurate records of ongoing activities.

Required Skills & Qualifications

Excellent written and verbal English communication skills, with confidence in client and candidate interactions, including outbound calls.Highly organized and detail-oriented, with the ability to manage multiple priorities, stakeholders, and deadlines.Strong time management and follow-up skills in a fast-paced environment.Proactive problem-solver who can identify blockers, adapt to changing priorities, and escalation when needed.Customer-service oriented with strong client relationship and stakeholder management skills.Demonstrates ownership, accountability, and a results-driven approach to completing tasks.Proficient with email, calendars, communication platforms, CRM/ATS systems, and other administrative tools.Maintains accurate documentation and records while ensuring smooth coordination across teams.