Onboarding Coordinator

LanguageLine Solutions UK; Makati; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Competitive salary package + Incentive

Comprehensive HMO coverage

Early regularization eligibility

Job summary

PSG Global Solutions is hiring an Onboarding Coordinator to drive onboarding operations for National Accounts, Office of the President, and Vendor Neutral programs in a fast-paced US-based environment. The role requires coordinating with candidates, recruiters, and internal stakeholders to ensure timely, accurate onboarding.

The position emphasizes 1+ year BPO or shared services experience, strong organizational skills, and proficiency with Microsoft tools.

Qualifications

• At least 1 year of BPO or shared services experience.
• Experience supporting US-based business operations or administrative processes.
• Stable employment history with minimal short-term job changes.
• Background in onboarding, HR, payroll, benefits, or related administrative functions is advantageous.
• Proficiency in Microsoft applications (Word, Excel, Outlook) is required.

Responsibilities

• Manage onboarding requirements, including drug screenings, background checks, I-9 verification, occupational health assessments, medical testing, and forms.
• Monitor onboarding progress and maintain accurate trackers, reports, and documentation.
• Provide timely status updates to recruiters and relevant stakeholders.
• Communicate with candidates through phone, email, SMS, and Microsoft Teams.
• Verify the completeness, accuracy, and compliance of onboarding records.
• Handle multiple onboarding files while meeting deadlines and turnaround expectations.
• Manage system access requirements, including passwords and identification records.
• Access and monitor work orders and onboarding tasks through SharePoint and internal systems.
• Coordinate schedules, meetings, and virtual communications using Outlook and Microsoft Teams.

Skills

Organizational skills

Time management

Communication

Attention to detail

Independent work

Professional communication

Multitasking

Onboarding throughput

Tools

Microsoft Word

Microsoft Excel

Outlook

SharePoint

Job description

Employment Type

Full-Time

Work Setup

Initial work arrangement: 100% onsite minimum 90 days at Ayala Avenue, Makati.
After 90 days: Hybrid work setup may be considered after consistent performance and attendance at Ayala Avenue, Makati.

Job Summary

We are seeking a detail-oriented and organized Onboarding Coordinator to drive seamless onboarding operations for National Accounts, Office of the President, and Vendor Neutral programs. This role plays a vital part in ensuring timely, accurate, and compliant onboarding by maintaining clear communication with candidates, recruiters, and internal stakeholders in a fast-paced, US-based business environment.

Key Responsibilities

• Manage onboarding requirements, including drug screenings, background checks, I-9 verification, occupational health assessments, medical testing, and applicable state and city compliance forms.
• Monitor onboarding progress and maintain accurate trackers, reports, and documentation.
• Provide timely status updates to recruiters and relevant stakeholders.
• Communicate with candidates through phone calls, email, SMS, and Microsoft Teams.
• Verify the completeness, accuracy, and compliance of onboarding records.
• Handle multiple onboarding files while meeting deadlines and turnaround expectations.
• Manage system access requirements, including passwords and identification records.
• Access and monitor work orders and onboarding tasks through SharePoint and internal systems.
• Coordinate schedules, meetings, and virtual communications using Outlook and Microsoft Teams.

Qualifications and Experience

• At least 1 year of BPO or shared services experience.
• Experience supporting US-based business operations or administrative processes.
• Previous graveyard or night-shift experience.
• Stable employment history with minimal short-term job changes.
• Background in onboarding, HR, payroll, benefits, customer support, or related administrative functions is an advantage but not required.
• Virtual Assistant, administrative coordination, or high-volume processing experience is preferred.
• Proficiency in Microsoft applications is required (Microsoft Word, Excel, Outlook etc.).

Required Skills and Competencies

• Strong organizational and time-management skills.
• Excellent written and verbal communication.
• High attention to detail and accuracy in documentation.
• Ability to work independently in a fast-paced environment.
• Professional communication with candidates, recruiters, and internal stakeholders.
• Strong follow-through and ability to meet deadlines while handling multiple priorities.
• Capacity to manage approximately 50 active onboarding files and 25 new candidates per week.

What We Offer

• Competitive salary package + Performance incentives + onsite program allowance
• Comprehensive HMO coverage
• Early regularization eligibility

About Us

PSG Global Solutions provides recruiting services to staffing companies and other large recruiting operations.

We are a rapidly growing RPO with nearly 4,000 employees. As part of the Teleperformance Group, we have a global footprint and service RPO engagements across the Americas, Europe, and Asia. PSG is headquartered in Marina Del Rey, CA. As part of the Teleperformance family, PSG upholds the highest standards of ethical behavior and legal business conduct.

Commitment to a Safe & Transparent Recruitment Experience

We are committed to providing a safe, respectful, and transparent recruitment experience for all applicants.

Ethics Hotline

If you ever have concerns about our recruitment or hiring process, you may safely and confidentially report them through the Global Ethics Hotline.

We ensure a zero-retaliation policy, and you may also choose to report anonymously.

You may report issues such as: Discrimination, unfair or unequal treatment, or bias Violations of applicable laws Behavior that goes against our company values

Report online: tp.integrityline.com

Philippines toll-free hotline: [phone]

Protecting Yourself During Recruitment

To protect applicants, please note: PSG Global Solutions does not use Telegram or any other instant messaging apps for recruitment or interviews.

We never request payments for applications, applicant portals, or any other part of the hiring process.