Onboarding Coordinator

PSG Global Solutions, LLC; Makati; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary package + Incentiv

Comprehensive HMO coverage

Early regularization eligibility

Job summary

PSG Global Solutions, LLC is seeking an Onboarding Coordinator to drive onboarding operations for National Accounts and executive programs. The role demands meticulous organization and clear communication within a fast-paced US-based environment.

Initial work setup is 100% onsite at Ayala Avenue, Makati, with a potential hybrid arrangement after 90 days based on performance. You will manage screenings, background checks, I-9 verification, health assessments, and maintain accurate trackers and

Qualifications

• 1+ year in BPO or shared services.
• Experience supporting US-based operations.
• Experience with graveyard/night shift.
• Stable employment history with few short-term changes.
• Onboarding/HR or related admin experience is a plus.
• Experience as Virtual Assistant or high-volume processing preferred.
• Proficiency in Microsoft applications (Word, Excel, Outlook) required.

Responsibilities

• Manage onboarding requirements (drug screens, background checks, I-9, health assessments, medical testing, forms).
• Monitor onboarding progress and maintain trackers/reports.
• Provide timely status updates to recruiters and stakeholders.
• Communicate with candidates via phone, email, SMS, and Teams.
• Verify completeness and compliance of onboarding records.
• Handle multiple onboarding files and meet deadlines.
• Manage system access (passwords, IDs).
• Access/monitor work orders via SharePoint and internal systems.
• Coordinate schedules/meetings/virtual communications using Outlook/Teams.

Skills

Strong organizational and time‑manage

Excellent written and verbal comms

High attention to detail

Independent worker in fast-paced env

Professional communication with cand.,

Follow-through on deadlines

Manage 50 active onboarding files

Tools

Microsoft Office Suite

Job description

Job Summary

We are seeking a detail-oriented and organized Onboarding Coordinator to drive seamless onboarding operations for National Accounts, Office of the President, and Vendor Neutral programs. This role plays a vital part in ensuring timely, accurate, and compliant onboarding by maintaining clear communication with candidates, recruiters, and internal stakeholders in a fast-paced, US-based business environment.

Employment Type: Full-Time

Work Setup: Initial work arrangement 100% onsite minimum 90 days at Ayala Avenue, Makati.

After 90 days: Hybrid work setup may be considered after consistent performance and attendance at Ayala Avenue, Makati.

Key Responsibilities

• Manage onboarding requirements, including drug screenings, background checks, I-9 verification, occupational health assessments, medical testing, and applicable state and city compliance forms.
• Monitor onboarding progress and maintain accurate trackers, reports, and documentation.
• Provide timely status updates to recruiters and relevant stakeholders.
• Communicate with candidates through phone calls, email, SMS, and Microsoft Teams.
• Verify the completeness, accuracy, and compliance of onboarding records.
• Handle multiple onboarding files while meeting deadlines and turnaround expectations.
• Manage system access requirements, including passwords and identification records.
• Access and monitor work orders and onboarding tasks through SharePoint and internal systems.
• Coordinate schedules, meetings, and virtual communications using Outlook and Microsoft Teams.

Qualifications and Experience

• At least 1 year of BPO or shared services experience.
• Experience supporting US-based business operations or administrative processes.
• Previous graveyard or night-shift experience.
• Stable employment history with minimal short-term job changes.
• Background in onboarding, HR, payroll, benefits, customer support, or related administrative functions is an advantage but not required.
• Virtual Assistant, administrative coordination, or high-volume processing experience is preferred.
• Proficiency in Microsoft applications is required (Microsoft Word, Excel, Outlook etc.)

Required Skills and Competencies

• Strong organizational and time-management skills.
• Excellent written and verbal communication.
• High attention to detail and accuracy in documentation.
• Ability to work independently in a fast-paced environment.
• Professional communication with candidates, recruiters, and internal stakeholders.
• Strong follow-through and ability to meet deadlines while handling multiple priorities.
• Capacity to manage approximately 50 active onboarding files and 25 new candidates per week.

What We Offer

• Competitive salary package + Performance incentives + onsite program allowance
• Comprehensive HMO coverage
• Early regularization eligibility