Onboarding & ATS/HRIS Integration Specialist

Cisive Philippines Inc.; Quezon City; Remote; PHP 600,000 - 1,200,000; Full time

Job summary

Cisive Philippines Inc. is seeking a seasoned Client Onboarding Integration Specialist to design, implement, and maintain customer integrations with leading ATS/HRIS platforms.

The role collaborates with technical and onboarding teams to execute database operations, document processes, and troubleshoot connectivity. The ideal candidate has 3+ years in technical support or integration analysis, strong SQL scripting skills, and experience with Postman for API testing.

Qualifications

• 3+ years of experience in a technical support, integration analyst, or database analyst role.
• Experience with MS SQL Server (writing queries, creating scripts, basic database operations).
• Experience with data mapping and ETL (Extract, Transform, Load) concepts.
• Experience with API testing tools (Postman) and understanding of REST API concepts.
• Strong troubleshooting methodology and experience analyzing system logs to diagnose technical issues.
• Experience with at least one major ATS/HRIS platform (Workday, Oracle Recruiting Cloud, iCims, Taleo, SuccessFactors, or similar).
• Understanding of authentication protocols (OAuth, API keys, basic auth) and security best practices.
• Experience writing technical documentation for internal and/or customer-facing audiences.
• Strong attention to detail and ability to manage multiple priorities.
• Excellent communication skills, both written and verbal.

Responsibilities

• Create, maintain, and execute MS SQL Server database scripts for customer integration setup, configuration, and data management
• Develop and maintain comprehensive technical documentation for internal and client-facing processes related to ATS and HRIS integration setup and configuration
• Design, build, and maintain Postman API test scripts and collections for validating integration functionality and troubleshooting connectivity issues
• Provide first and second-line technical support to customers experiencing integration issues, including investigating root causes and coordinating resolutions
• Review and validate client ATS configuration, mapping, and setup within various ATS platforms (Workday, Oracle Recruiting Cloud, iCims, and others)
• Analyze internal system logs including SQL Server, Azure Application Insights, and Logic App execution logs to diagnose integration failures
• Collaborate with customers to gather requirements, troubleshoot issues, and validate successful integration implementation
• Participate in knowledge transfer sessions and continuous learning related to ATS/HRIS platforms and integration best practices
• Provide integration product roadmap feedback to continually improve integration capabilities and customer experience

Skills

MS SQL Server

Data mapping

ETL concepts

Postman

REST API concepts

Troubleshooting

System logs analysis

Technical documentation

Communication

Attention to detail

Tools

Postman

Job description

Cisive Philippines Inc. is seeking a seasoned Client Onboarding Integration Specialist to design, implement, and maintain customer integrations with leading ATS/HRIS platforms.

The role collaborates with technical and onboarding teams to execute database operations, document processes, and troubleshoot connectivity. The ideal candidate has 3+ years in technical support or integration analysis, strong SQL scripting skills, and experience with Postman for API testing.