Client Onboarding Specialist

Cisive Inc.; Manila; On-site; PHP 335,000 - 513,000; Full time

Benefits offered by this job

Onsite in Quezon City

US hours

Job summary

Cisive Inc. is seeking a Client Onboarding Specialist to lead the onboarding of new clients onto Cisive's platform. You will coordinate with cross-functional teams and guide clients through the onboarding process to meet timelines.

You must be willing to work onsite in Quezon City and align with US business hours. The role emphasizes strong organization, client focus, and collaboration to ensure a smooth, successful client journey.

Qualifications

• Onboarding experience or familiarity with client transitions.
• Ability to manage multiple onboardings concurrently.
• Excellent communication and collaboration with internal teams.

Responsibilities

• Serve as primary point of contact for assigned new client onboardings.
• Plan, coordinate, and execute onboarding plans.
• Create a collaborative partnership with internal teams.
• Establish strong rapport with new clients and address needs.
• Coordinate with sales, client success, and technical teams for seamless onboarding.

Skills

Organizational skills

Client-focused

Interpersonal skills

Problem-solving

Project management

Stakeholder communication

Education

College degree preferred

Tools

Background screening knowledge

Job description

Job Description:

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

At Cisive, our vision is to make securing the right talent effortless. We provide technology-first background screening, identity verification, and continuous monitoring solutions that help organizations hire and manage their workforce with confidence.

Our Values

• Integrity First: We uphold the highest ethical standards in everything we do.
• Innovate Fearlessly: We challenge the status quo, embrace emerging technologies, and continuously refine our solutions to stay ahead of industry needs.
• Win Together: We break down barriers, share knowledge, and champion teamwork across departments, brands, and global offices to achieve our collective goals.
• Customer Obsessed: We go beyond transactional interactions to become trusted partners in risk mitigation and workforce management.
• Stay One Step Ahead: We proactively seek knowledge that helps us—and our clients—stay ahead of the curve.

The Client Onboarding Specialist will lead the onboarding of new clients, ensuring a smooth transition onto Cisive's platform and solutions. This role will collaborate with cross-functional teams, guide clients through the onboarding process, and ensure all requirements are met and delivered within agreed upon timelines.

The candidate must be willing to WORK ONSITE in Quezon City, following US hours.

Duties And Responsibilities

• Serve as primary point of contact for assigned new client onboardings.
• Plan, coordinate, and execute onboarding plans.
• Create a collaborative partnership with internal teams.
• Establish strong rapport with new clients, proactively addressing their needs and concerns throughout the onboarding process.
• Work closely with sales, client success, and technical teams to coordinate seamless onboarding experiences.
• Provide clear communications and ensure all onboarding documentation is current and accurate.
• Continuously see opportunities to improve the onboarding process and enhance the overall client journey.

Qualifications

• Strong organizational skills with the ability to manage multiple onboardings simultaneously.
• Graduate of any 2-year or 4-year course preferred; or has at least completed 2 years in college.
• Client-focused mindset with strong interpersonal and problem-solving abilities.
• Knowledge of background screening or similar industries (preferred)
• Strong focus on client satisfaction, providing timely support and creating effective solutions.
• Consistently deliver amazing client experiences.