Onboarding and Training Specialist (Night Shift)

WHR Global Consulting; Taguig; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

HMO coverage

Job summary

WHR Global Consulting in Taguig is seeking an Onboarding and Training Lead for the night shift (11 PM – 8 AM). This full-time, on-site role requires a bachelor's degree and 5+ years in contact center environments (B2B/SaaS).

You will design and deliver onboarding programs, provide performance support, and drive process improvements. Collaboration with stakeholders and tracking KPIs are essential. Day-one HMO and 13th-month pay are part of benefits; night differential applies for US shifts.

Qualifications

• Bachelor's Degree required
• Excellent English communication
• 5 years+ contact center (B2B/SaaS)
• 3+ years tenure in Training
• Background in onboarding sales or customer-facing teams
• Strong analytical skills with experience tracking training effectiveness and KPIs
• Ability to adapt training approaches to different learning styles and audiences
• 3–5 years of experience in training, onboarding, learning & development, or related roles

Responsibilities

• Onboarding & Program Delivery
• Performance Support & Evaluation
• Process Improvement & Documentation
• Stakeholder Collaboration

Skills

Excellent English communication

Strong analytical skills

Adapt training approaches to different

Stakeholder collaboration

Education

Bachelor's Degree

Job description

Onboarding and Training Specialist (Night Shift)

WHR Global Consulting

On-site - Taguig 5-10 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Job Title: Onboarding and Training Lead

Location : BGC, Taguig

Arrangement/Shift: Full-Time/Onsite; 11PM to 8AM

Key Responsibilities:

• Onboarding & Program Delivery
• Performance Support & Evaluation
• Process Improvement & Documentation
• Stakeholder Collaboration

Qualifications:

• Bachelor's Degree requiredExcellent English communication
• 5 years (+) contact center (B2B/SaaS)
• 3 year (+) tenure in Training
• Background in onboarding sales or customer-facing teams.
• Strong analytical skills with experience in tracking training effectiveness and KPIs.
• Ability to adapt training approaches to different learning styles and audiences.
• 3–5 years of experience in training, onboarding, learning & development, or related roles.

Our Essentials Incentive (Probation Only)

* Granted during probation based on behavioral performance (work ethic, collaboration, etc.).

*May later be integrated into your basic salary upon regularization.

* Separate from the “Our Essentials Incentive (Probation Only).”

* Based on achieving sales KPIs or targets.

Performance Reviews

* Conducted twice a year (June and December) for regular employees.

* Potential salary increase every six months based on performance.

Leave Benefits

* 24 total leave credits per year (12 vacation + 12 sick).

Leave credits start accruing upon employment but can only be used after probation.

* Leave conversion benefit: Up to 10 unused credits convertible annually.

Government and Other Benefits

* Includes SSS, Pag-IBIG, PhilHealth, 13th-month pay.

* HMO coverage (Etiqa – Maybank Group) for employee + 2 dependents, effective Day 1.

* 10% night differential for working US shifts.