Deputy Manager (PHRN)

Stark Asia Solutions Inc.; Makati; On-site; PHP 1,004,000 - 1,674,000; Full time

Benefits offered by this job

Performance Bonus

Incentives

Retirement Plan

Health Insurance (HMO) from day 1

Medical/Dental Reimbursement

Up to 25 Wellness Leaves

Wellness Leave encashment (non-taxable)

Job summary

A healthcare solutions provider in Makati is seeking a skilled operations leader to guide and optimize non-clinical staff workflows. The role requires a valid PHRN license and at least 3 years of leadership experience, ideally within healthcare BPO or telehealth. Key responsibilities include monitoring performance metrics, implementing improvements, and ensuring compliance with hybrid work policies. This position offers extensive benefits, a performance bonus, and the chance to shape effective operational strategies in a collaborative environment.

Qualifications

• Active PHRN license required for employment.
• Minimum of 3 years people management or leadership experience.
• Experience in healthcare BPO, telehealth, or clinical call centers preferred.
• Strong leadership and communication skills.

Responsibilities

• Lead and optimize operational activities for assigned non-clinical staff.
• Monitor strict turnaround time requirements through analytics.
• Implement operational improvements for reporting and productivity.
• Drive employee performance through coaching and mentorship.
• Manage hybrid work expectations among team members.
• Execute hybrid work expectations, ensuring team members maintain accountability, productivity, and compliance with onsite/remote schedules while fostering a culture of collaboration and reliability.
• Measure and manage team performance against business unit goals, ensuring achievement of metrics, operational accuracy, and consistent service delivery.
• Demonstrate and teach critical thinking, empowering staff to use analytical reasoning, problem solving, and sound judgment in daily operations.
• Identify opportunities for staff development, evaluating work quality and providing coaching to align performance with organizational standards.

Skills

Active PHRN license

Leadership experience

Communication skills

Healthcare BPO experience

Education

Bachelor's degree

Job description

On-site - Makati 3-5 Yrs Exp Bachelor Full-time

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Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

HMO

Work-Life Balance

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Shift: 9 PM – 6 AM (Graveyard)

Start Date: ASAP

Qualifications

• Active PHRN license
• At least 3 years people management (leadership) experience
• Experience in healthcare BPO, telehealth, or clinical call center
• Strong leadership and communication skills

Job Description

• Lead and optimize all operational activities for assigned non‑clinical staff, ensuring efficient, high‑quality workflows that support organizational goals and service-level commitments.
• Monitor and achieve strict turnaround time (TAT) requirements—hourly, daily, and weekly—using proactive oversight, performance analytics, and rapid issue remediation.
• Identify, design, and implement operational improvements that strengthen reporting, information flow, productivity, scalability, and overall process excellence.
• Drive employee performance and engagement, utilizing coaching, mentorship, accountability models, and continuous feedback to elevate team capability and ownership.
• Activate Return‑to‑Office (RTO) requirements when performance issues persist, ensuring staff adhere to hybrid work policies and providing additional on‑site support for remediation, focus, and development.
• Execute hybrid work expectations, ensuring team members maintain accountability, productivity, and compliance with onsite/remote schedules while fostering a culture of collaboration and reliability.
• Measure and manage team performance against business unit goals, ensuring achievement of metrics, operational accuracy, and consistent service delivery.
• Demonstrate and teach critical thinking, empowering staff to use analytical reasoning, problem solving, and sound judgment in daily operations.
• Identify opportunities for staff development, evaluating work quality and providing coaching to align performance with organizational standards.

Perks and Benefits:

• Retirement Plan
• HMO from day 1 of employment
• Medical/Dental Reimbursement
• Up to 25 Wellness Leaves
• AnnuallyWellness Leave encashment (non-taxable)

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