On-Site Training Specialist: Banking Classroom & Coaching

NTT DATA, Inc.; Quezon City; Presencial; PHP 300.000 - 550.000; Jornada completa

Descripción de la vacante

NTT DATA, Inc. is seeking a Training Specialist to deliver brand, technical and soft skills training to groups of 2–20 and coach learners through their transition into production within a Canadian banking portfolio.

This on-site role requires strong communication in English and French, adaptability to varied shifts, and the ability to prepare materials, apply adult learning principles, and report training outcomes to Operations and Training teams.

Formación

• Experience in credit card or financial services portfolio.
• Excellent English and French communication, verbal and written.
• 1-2 years operational and customer service in a contact centre.
• Flexibility to conduct training across varied shifts.
• Asset: Adult education or training certificate.

Responsabilidades

• Prepare training delivery including materials and welcome emails.
• Deliver in-class technical and soft skills training for participants.
• Adhere to processes and report on training delivery.
• Complete mandatory privacy, security, and fraud training.
• Provide feedback and coaching to learners transitioning to production.
• Address unique learner challenges with supportive plans.
• Coach learners to meet performance benchmarks.

Conocimientos

Communication skills

Coaching

Training delivery

Adult learning principles

Time management

Educación

Adult Education Certificate

Training & Development Certificate

Descripción del empleo

NTT DATA, Inc. is seeking a Training Specialist to deliver brand, technical and soft skills training to groups of 2–20 and coach learners through their transition into production within a Canadian banking portfolio.

This on-site role requires strong communication in English and French, adaptability to varied shifts, and the ability to prepare materials, apply adult learning principles, and report training outcomes to Operations and Training teams.