Bilingual Training Specialist: Brand, Tech & Soft Skills

NTT DATA, Inc.; Quezon City; On-site; PHP 360,000 - 540,000; Full time

Job summary

NTT DATA, Inc. in the Philippines seeks a Training Specialist to deliver brand classroom training and soft skills for banking clients. You will coach learners, manage performance, and collaborate with design teams to refine content.

This on-site role supports Canadian portfolios with structured instruction for groups up to 18 participants. Ideal candidates have credit card/financial industry exposure, strong English and French communication, and experience in contact centres or customer service.

Qualifications

• Credit Card and/or Financial Industry experience preferred.
• Excellent communication skills in English and French (verbal and written).
• 1–2 years operational and customer service experience in a Contact Centre is an asset.
• Flexibility to schedule training sessions including day/evening shifts.
• Strong organizational and time-management skills.
• Customer-oriented with a proactive mindset.
• Ability to identify performance trends and tailor action plans.
• Experience coaching learners in classroom and production transitions.

Responsibilities

• Prepare for delivery of training including materials, facilities, and participant welcome emails.
• Deliver in-class technical and/or soft skills training for varying group sizes (2–20 participants).
• Follow processes to deliver and report on training curriculum and activities.
• Complete mandatory privacy, security, and fraud training.
• Use evaluations to assess training impact and share results with stakeholders.
• Provide support and coaching to learners transitioning to production.

Skills

Communication skills

Coaching

Time management

Customer service

Education

Adult Education Certificate

Job description

NTT DATA, Inc. in the Philippines seeks a Training Specialist to deliver brand classroom training and soft skills for banking clients. You will coach learners, manage performance, and collaborate with design teams to refine content.

This on-site role supports Canadian portfolios with structured instruction for groups up to 18 participants. Ideal candidates have credit card/financial industry exposure, strong English and French communication, and experience in contact centres or customer service.