On-site Tech Support Specialist - Fast-Paced and Impactful

Straive

Parañaque

On-site

PHP 240,000 - 360,000

Full time

14 days+

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Benefits offered by this job

Onsite work

Project-based

Job summary

Straive is seeking Technical Support Representatives in the Philippines to deliver exceptional service and troubleshoot client issues onsite at Straive Building, Pascor Drive, Parañaque City. The role emphasizes strong communication, quick adaptation, and effective problem-solving in a fast-paced environment.

Ideal candidates include SHS graduates with at least 6 months in tech support or IT-related graduates with solid communication skills.

Qualifications

Senior High School graduate with at least 6 months of technical support or customer service experience.
IT-related graduate with good communication skills, no experience required.
Excellent communication and problem-solving skills.
Ability to work in a fast-paced environment and adapt to changing situations.
Strong analytical and troubleshooting skills.

Responsibilities

Respond to customer inquiries and resolve technical issues via phone, email, or chat.
Provide excellent customer service and ensure customer satisfaction.
Troubleshoot and diagnose technical problems using available tools and resources.
Document customer interactions and issue resolution in a ticketing system.
Collaborate with internal teams to resolve complex technical issues.
Stay up-to-date with new technologies and products to provide effective support.