On-Site Tech Support Engineer I – Customer-Focused

Staff4Me; General Santos; On-site; PHP 268,000 - 402,000; Full time

Job summary

Staff4Me is hiring a Technical Support Engineer in the Philippines to troubleshoot, diagnose, and resolve customer issues in a timely manner. You will work with various systems, software, and hardware, following standard procedures to escalate unresolved issues to the appropriate internal departments.

The ideal candidate has a Bachelor's degree in Computer Engineering or IT-related field, strong communication skills, and a collaborative mindset.

Qualifications

• Bachelor's Degree in Computer Engineering or IT-related field.
• Willingness to learn and positive attitude.
• Strong communication and interpersonal skills.
• Team player with attention to detail.
• Experience not required but preferred.
• Willing to work on-site and rotating shifts.

Responsibilities

• Troubleshoot, diagnose, and resolve customer issues accurately and promptly.
• Work with systems, software, and hardware and escalate unresolved issues to internal teams.

Skills

Communication skills

Teamwork

Attention to detail

Willing to learn

Customer service mindset

Education

Bachelor's Degree in Computer Engineering or IT-related field

Job description

Staff4Me is hiring a Technical Support Engineer in the Philippines to troubleshoot, diagnose, and resolve customer issues in a timely manner. You will work with various systems, software, and hardware, following standard procedures to escalate unresolved issues to the appropriate internal departments.

The ideal candidate has a Bachelor's degree in Computer Engineering or IT-related field, strong communication skills, and a collaborative mindset.