On-Site PC Support Engineer | Rapid Hardware & IT Help

Asti Business Services Inc.; Taguig; On-site; PHP 279,000 - 446,400; Full time

Job summary

A technology services company in the Philippines seeks an On-Site PC Support Engineer to provide technical support at IT BAR locations. The role involves managing incident tickets, delivering and deploying PCs, and ensuring fast resolution of issues. Candidates should have 2-4 years of relevant experience and possess strong troubleshooting skills. A commitment to customer service is essential. This position offers an opportunity to work in a dynamic IT environment with a focus on service excellence.

Qualifications

• 2-4 years of experience in desktop/on-site IT support.
• Strong skills in diagnosing and resolving hardware/software issues.
• Customer-focused and service-oriented.

Responsibilities

• Provide on-site technical support and fast resolution of PC incidents.
• Handle incident and service request tickets via ServiceNow.
• Perform PC delivery, staging, deployment, and monitoring.

Skills

Desktop / on-site IT support

Strong hardware skills

Operating System troubleshooting

Customer-focused mindset

Tools

ServiceNow

Job description

A technology services company in the Philippines seeks an On-Site PC Support Engineer to provide technical support at IT BAR locations. The role involves managing incident tickets, delivering and deploying PCs, and ensuring fast resolution of issues. Candidates should have 2-4 years of relevant experience and possess strong troubleshooting skills. A commitment to customer service is essential. This position offers an opportunity to work in a dynamic IT environment with a focus on service excellence.