IT Support Specialist — Windows, Mac & Hardware

Strategic Networks, Inc.; Pampanga; On-site; PHP 334,800 - 502,200; Full time

Job summary

A technology service provider in Pampanga is seeking an IT Support Specialist to manage desktop software and hardware troubleshooting, providing customer support both onsite and remotely. Candidates should have 2+ years of related experience, a strong understanding of IT principles, and excellent communication skills. This role requires a proactive approach to problem resolution and customer service.

Qualifications

• 2+ years of related work experience in IT support.
• Good general understanding of IT principles like networks and hardware.
• Experience in supporting devices such as printers and meeting room equipment.

Responsibilities

• Install, upgrade, support, and troubleshoot desktop software/applications.
• Provide onsite and remote support to customers.
• Accurately record and update requests using the IT service desk system.

Skills

IT support

Troubleshooting

Customer service

Windows and Mac support

Communication

Problem analysis

Job description

A technology service provider in Pampanga is seeking an IT Support Specialist to manage desktop software and hardware troubleshooting, providing customer support both onsite and remotely. Candidates should have 2+ years of related experience, a strong understanding of IT principles, and excellent communication skills. This role requires a proactive approach to problem resolution and customer service.