ON-SITE QUEZON CITY | Customer Service Representative

Alliance Global Solutions BPO International Corp.; Quezon City; On-site; PHP 223,000 - 312,000; Full time

Benefits offered by this job

Commission with no limit

Job summary

Alliance Global Solutions BPO International Corp. is seeking a Call Center Agent to handle inbound and outbound calls for a drug treatment center.

You will support patients by addressing inquiries, gathering insurance information, and processing inpatient data, while strictly adhering to HIPAA regulations and providing compassionate, professional assistance. The role requires onsite work with rotating night shifts, strong communication skills, and the ability to handle sensitive information with

Qualifications

• At least 6 months of experience as a customer service representative.
• Strong verbal and written communication skills.
• Ability to handle sensitive information with professionalism and discretion.
• Willingness to work onsite and on shifting schedules, including night shifts.
• Commitment to following HIPAA regulations and company policies.

Responsibilities

• Handle inbound and outbound calls with empathy and accuracy.
• Respond to patient inquiries regarding treatment options and insurance coverage.
• Conduct outbound calls for follow-ups and required communications.
• Gather and verify insurance and patient information per HIPAA guidelines.
• Input and update inpatient data in real time.
• Resolve patient concerns with sensitivity and care.
• Coordinate with internal teams to ensure seamless patient support.
• Balance multiple tasks including call handling and documentation.

Skills

Customer service

Verbal & written communication

HIPAA compliance

Job description

WE OFFER COMMISSION WITH NO LIMIT!

We are seeking a dedicated Call Center Agent to handle inbound and outbound calls for our drug treatment center. In this role, you will support patients by addressing inquiries, gathering insurance information, and processing inpatient data, while strictly adhering to HIPAA regulations. Your goal is to provide compassionate, professional assistance and help guide patients through the treatment process.

Key Responsibilities

• Handle inbound and outbound calls with empathy, professionalism, and accuracy
• Respond to patient inquiries regarding treatment options, insurance coverage, and next steps
• Conduct outbound calls for patient follow-ups, insurance verification, and required communications
• Gather, verify, and process insurance and patient information in compliance with HIPAA guidelines
• Accurately input and update inpatient data in real time
• Resolve patient concerns and issues with sensitivity and care
• Build and maintain trust with patients and their families throughout the treatment journey
• Coordinate with internal teams to ensure seamless patient support
• Balance multiple tasks efficiently, including call handling, documentation, and system navigation
• Communicate clearly and securely via phone and other approved channels
• Work closely with internal departments to provide comprehensive patient support

Qualifications

• At least 6 months of experience as a customer service representative
• Strong verbal and written communication skills
• Ability to handle sensitive information with professionalism and discretion
• Willingness to work onsite and on shifting schedules, including night shifts
• Commitment to following HIPAA regulations and company policies

Start Date: Immediate availability preferred

Job Types: Full-time, Permanent