PC Support Engineer
Asti Business Services Inc.
14 days+
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Job summary
A technology services company in the Philippines seeks an On-Site PC Support Engineer to provide technical support at IT BAR locations. The role involves managing incident tickets, delivering and deploying PCs, and ensuring fast resolution of issues. Candidates should have 2-4 years of relevant experience and possess strong troubleshooting skills. A commitment to customer service is essential. This position offers an opportunity to work in a dynamic IT environment with a focus on service excellence.
Qualifications
- 2-4 years of experience in desktop/on-site IT support.
- Strong skills in diagnosing and resolving hardware/software issues.
- Customer-focused and service-oriented.
Responsibilities
- Provide on-site technical support and fast resolution of PC incidents.
- Handle incident and service request tickets via ServiceNow.
- Perform PC delivery, staging, deployment, and monitoring.
Skills
Desktop / on-site IT support
Strong hardware skills
Operating System troubleshooting
Customer-focused mindset
Tools
ServiceNow
Job description
Job Description
The On-Site PC Support Engineer provides walk-in and on-site technical support at IT BAR locations, ensuring fast resolution of PC incidents and service requests.
Key Responsibilities (SOW-Aligned)
PC & IT BAR Support
- Handle incident and service request tickets via ServiceNow
- Perform PC delivery, staging, deployment, monitoring, and returns
- Install, modify, repair, and replace computer hardware and peripherals
- Diagnose and resolve hardware and software issues
- Support roll-out of new applications and IT projects
Locations Supported
- IT BAR support for TGT Cebu, GTIT Cebu, and Davao
Documentation & SLA
- Ensure accurate ticket documentation and asset updates
- Adhere to defined SLAs for walk-in and remote support
Required Skills & Experience
- 2–4 years of desktop / on-site IT support
- Strong hardware, OS, and troubleshooting skills
- Customer-focused and service-oriented mindset
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