PC Support Engineer

Asti Business Services Inc.; Cebu City; On-site; PHP 334,800 - 558,000; Full time

Job summary

A tech support company in Cebu City is seeking an On-Site PC Support Engineer to provide walk-in and on-site technical support at IT BAR locations. The ideal candidate will have 2–4 years of experience in desktop IT support, with strong troubleshooting skills and a customer-focused mindset. Responsibilities include incident management via ServiceNow, hardware support, and assisting in the rollout of new IT projects. This role offers a dynamic work environment with opportunities for growth.

Qualifications

• 2–4 years of experience in desktop or on-site IT support.
• Strong proficiency in hardware and operating systems.
• Excellent troubleshooting skills and customer service mindset.

Responsibilities

• Handle incident and service request tickets via ServiceNow.
• Perform PC delivery, staging, deployment, and returns.
• Install, modify, repair, and replace hardware and peripherals.
• Diagnose and resolve hardware and software issues.
• Support roll-out of new applications and IT projects.

Skills

Desktop support

Troubleshooting

Customer service

Hardware installation

Operating systems knowledge

Tools

ServiceNow

Job description

The On-Site PC Support Engineer provides walk-in and on-site technical support at IT BAR locations, ensuring fast resolution of PC incidents and service requests.

Key Responsibilities (SOW-Aligned)

PC & IT BAR Support

• Handle incident and service request tickets via ServiceNow
• Perform PC delivery, staging, deployment, monitoring, and returns
• Install, modify, repair, and replace computer hardware and peripherals
• Diagnose and resolve hardware and software issues
• Support roll-out of new applications and IT projects

Locations Supported

• IT BAR support for TGT Cebu, GTIT Cebu, and Davao

Documentation & SLA

• Ensure accurate ticket documentation and asset updates
• Adhere to defined SLAs for walk-in and remote support

Required Skills & Experience

• 2–4 years of desktop / on-site IT support
• Strong hardware, OS, and troubleshooting skills
• Customer-focused and service-oriented mindset