On-Site PC Support Engineer: Rapid IT Fixes & Deployments

Asti Business Services Inc.; Cebu City; On-site; PHP 334,800 - 558,000; Full time

Job summary

A tech support company in Cebu City is seeking an On-Site PC Support Engineer to provide walk-in and on-site technical support at IT BAR locations. The ideal candidate will have 2–4 years of experience in desktop IT support, with strong troubleshooting skills and a customer-focused mindset. Responsibilities include incident management via ServiceNow, hardware support, and assisting in the rollout of new IT projects. This role offers a dynamic work environment with opportunities for growth.

Qualifications

• 2–4 years of experience in desktop or on-site IT support.
• Strong proficiency in hardware and operating systems.
• Excellent troubleshooting skills and customer service mindset.

Responsibilities

• Handle incident and service request tickets via ServiceNow.
• Perform PC delivery, staging, deployment, and returns.
• Install, modify, repair, and replace hardware and peripherals.
• Diagnose and resolve hardware and software issues.
• Support roll-out of new applications and IT projects.

Skills

Desktop support

Troubleshooting

Customer service

Hardware installation

Operating systems knowledge

Tools

ServiceNow

Job description

A tech support company in Cebu City is seeking an On-Site PC Support Engineer to provide walk-in and on-site technical support at IT BAR locations. The ideal candidate will have 2–4 years of experience in desktop IT support, with strong troubleshooting skills and a customer-focused mindset. Responsibilities include incident management via ServiceNow, hardware support, and assisting in the rollout of new IT projects. This role offers a dynamic work environment with opportunities for growth.