On-Site Mall Ops Leader in Balagtas | Safety & Maintenance

PRIMEFORM DEVELOPMENT CORPORATION; Bulacan; On-site; PHP 600,000 - 900,000; Full time

Job summary

PrimeForm Development Corporation in Balagtas, Bulacan seeks an experienced Operations Manager to oversee daily mall operations, safety, and service quality. You will coordinate with tenants, security, maintenance, and support teams to ensure readiness and compliance.

The ideal candidate has 5–10 years in mall or property operations, strong leadership, budgeting, and problem-solving skills, and is prepared to work on-site and manage multiple departments to deliver a smooth customer experience.

Qualifications

• Bachelor's degree in Business Administration, Management, Property Management, Hospitality Management, Engineering, or related field.
• 5–10 years of experience in mall, commercial property, facilities, retail, hospitality, or operations management.
• 2–3 years of management supervising teams and coordinating multiple departments or service providers.

Responsibilities

• Oversee the day-to-day operations of the mall and common areas.
• Report directly to the General Mall Manager on daily operations, issues, incidents, tenant concerns, maintenance, safety, and operational performance.
• Coordinate with tenants to ensure smooth daily operations and compliance with mall policies.
• Supervise and coordinate security, housekeeping, maintenance, engineering, parking, and other service providers.
• Monitor the cleanliness, safety, functionality, and overall condition of the mall.
• Coordinate with contractors and suppliers regarding repairs, maintenance, construction completion, and operational requirements.
• Develop and implement mall operating procedures, emergency procedures, safety protocols, and service standards.
• Ensure compliance with applicable safety, fire, building, sanitation, and local regulatory requirements.
• Handle tenant and customer operational concerns and ensure timely resolution.
• Monitor utilities, equipment, facilities, and preventive maintenance schedules.
• Prepare operational reports and recommendations for the General Mall Manager.
• Assist in preparing the mall for its grand opening and ensure operational readiness before opening.
• Coordinate with the Leasing Manager, Marketing Team, Finance, Security, Engineering, and Mall Management.
• Lead, train, and supervise mall operations personnel.
• Monitor operating expenses and recommend measures to improve efficiency and control costs.
• Respond to emergencies and coordinate appropriate action with security, engineering, emergency responders, and management.
• Perform other operational duties as assigned by the General Mall Manager.

Skills

Leadership

Communication

Problem solving

Decision making

Tenant relations

Facilities coordination

Safety management

Vendor coordination

Budget monitoring

Report preparation

Education

Bachelor's degree in Business Administration / Management / Property Management / Hospitality Management / Engineering

Job description

PrimeForm Development Corporation in Balagtas, Bulacan seeks an experienced Operations Manager to oversee daily mall operations, safety, and service quality. You will coordinate with tenants, security, maintenance, and support teams to ensure readiness and compliance.

The ideal candidate has 5–10 years in mall or property operations, strong leadership, budgeting, and problem-solving skills, and is prepared to work on-site and manage multiple departments to deliver a smooth customer experience.