On-Site Field Service Engineer — Calibration & Repairs

Anton Paar Philippines; Muntinlupa; On-site; PHP 480,000 - 640,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Job summary

Anton Paar Philippines is seeking a Field Service Engineer to provide on-site service across product lines, including preventive maintenance, calibration, installation and training. You will handle technical support, troubleshooting, and repairs, while coordinating maintenance contracts and service quotations in the CRM.

The role requires engineering background, 3+ years in hardware support, strong problem-solving, and excellent customer service.

Qualifications

• Graduate of Engineering or equivalent.
• Three years’ experience in Hardware support or repair work.
• Three or more years experience in customer facing role.
• High technical and analytical problem solving skills.
• Self-employment and good organizational skills.
• Exceptional customer service skills.
• Ability to work under pressure.
• Fluency in English.
• Must possess a current and valid driver’s license.

Responsibilities

• Provide on-site service including preventive maintenance, calibration, installation and training.
• Perform on-site troubleshooting, service and repairs.
• Evaluate malfunctioning instruments and prepare repair cost estimates.
• Coordinate on-site repairs and preventive maintenance per procedures and standards.
• Offer maintenance contracts and create service contract quotations in CRM.
• Perform factory calibrations (ISO 17025, if required).
• Create and maintain service reports in CRM.
• Ensure service tools are calibrated and up to date.
• Interfacing with cross-functional teams across the company.
• Provide on-site basic training to customers.
• Log support tickets and service orders in CRM Service.
• Manage warehouse/stock responsibilities.
• Cross-sell to Sales when instruments need replacement.
• Attend Anton Paar service trainings for relevant product lines.
• Substitute for other Field Service Engineers as needed.

Skills

Problem solving

Customer service

English fluency

Organizational skills

Driver's license

Education

Engineering degree or equivalent

Tools

CRM

Job description

Anton Paar Philippines is seeking a Field Service Engineer to provide on-site service across product lines, including preventive maintenance, calibration, installation and training. You will handle technical support, troubleshooting, and repairs, while coordinating maintenance contracts and service quotations in the CRM.

The role requires engineering background, 3+ years in hardware support, strong problem-solving, and excellent customer service.