On-Site Facilities & Operations Lead

Jones Lang LaSalle SSC (Philippines), Inc. (JLLSPI); Pateros; On-site; PHP 500,000 - 800,000; Full time

Job summary

Jones Lang LaSalle, Inc. (JLLSPI) in Taguig, Philippines, is seeking an experienced facilities and IFM administrator to support on-site operations.

The role focuses on office administration, service-request management, and KPI/SLA tracking, with emphasis on coordinating with facilities teams and external partners to maintain audit-ready documentation and ensure contractual compliance. The ideal candidate has 6–8 years of total work experience and at least 3–4 years in direct IFM soft services,

Qualifications

• 3–4 years in direct IFM Soft Services
• 6–8 years total work experience in related industry
• Strong writing and communication skills
• Experience with inventory and facilities trackers is a plus

Responsibilities

• General Office Administration.
• Serve as first contact for service requests from Central Help Desk.
• Gatekeeper for work order status (open/closed) via data/voice platforms.
• Champion technology service delivery for digitization initiatives.
• Understand site inventory support requirements.
• Coordinate with Facilities staff and external partners on non-technical services.
• Maintain current inventory files (soft/hard copies).
• Ensure audit-ready documentation is in place.
• Review supplier performance against contractual obligations.
• Support vendor document validation and admin tasks.
• Ensure timely and efficient admin activities.
• Liaise with client site representatives to address issues.
• Maintain and update SLA/KPI trackers and related records.
• Audit-ready SLA/KPI reports and timely submissions.
• Timely incident escalation to manager.

Skills

Office administration

Microsoft Office suite

Writing skills

Communication skills

Team leadership

Analytical skills

Tools

Microsoft Office (Excel/Word/PowerPoint)

Job description

Jones Lang LaSalle, Inc. (JLLSPI) in Taguig, Philippines, is seeking an experienced facilities and IFM administrator to support on-site operations.

The role focuses on office administration, service-request management, and KPI/SLA tracking, with emphasis on coordinating with facilities teams and external partners to maintain audit-ready documentation and ensure contractual compliance. The ideal candidate has 6–8 years of total work experience and at least 3–4 years in direct IFM soft services,