Facilities Site Lead

JLL; Philippines; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

JLL is seeking an experienced Facilities/IFM Soft Services Administrator to coordinate office administration and service delivery at On-site Taguig, Philippines. You will support the central help desk, manage work orders, and liaise with vendors and client reps to ensure smooth operations.

The role requires strong Microsoft Office skills, sharp attention to inventory, and a proactive, team‑oriented mindset.

Qualifications

• Excellent office administration skillset.
• Excellent Microsoft software familiarity and hands-on ability.
• Excellent writing and communication skills.
• Team leader with the ability to delegate and drive results.
• Strong analytical and interpersonal skills.
• Demonstrated initiative mindset and proactive problem-solving.
• A track record of 3–4 years in direct IFM Soft Services.
• Total work experience 6–8 years in related property/office management fields.

Responsibilities

• General Office Administration.
• Act as the first point of contact on Response SLA via calls and emails from Central Help Desk.
• Gatekeeper for work order status (open/closed) via data/voice platforms.
• Champion for Digitization and Technology innovations in service delivery.
• Maintain inventory records and ensure audit-ready documentation.
• Ensure timely administrative activities and vendor documentation validation.
• Coordinate with on-site client representatives to address issues and improve performance.
• Track and report on SLA, KPI, and inventory/workflow trackers.

Skills

Office administration

Microsoft Office

Communication skills

Team leadership

Analytical skills

Interpersonal skills

Initiative mindset

Tools

MS Office Suite

Job description

Job Description:

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description

• General Office Administration.
• Act as the first point recipient and single point of contact on Response SLA of all service request via calls and/or email from Central Help Desk team
• Act as gatekeeper for all Work order requisition status (Closed/Open) through data and voice support Technology platform
• Technology service delivery champion for all Digitization and Technology innovations
• Understand the operational and technical inventory support requirements of the elements of the site for which he/she is responsible.
• Assist site Facilities technician and/or Facilities Engineer in coordinating non-technical outsourced service partner
• Ensure that current inventory files (Soft and Hard copies) are maintained to provide necessary supplies and services.
• Ensure Audit-ready documentation in-placed
• Review and spot check areas of responsibility to ensure that suppliers/service providers are meeting contractual obligations to the client.
• Responsible for administration activities including support on validating document related to vendors
• Ensure general administrative activities under his/her control are conducted in a timely and efficient manner.
• If appropriate, liaise closely with the client on site representatives to address problems and/or enhance working environment performance.
• Maintain and responsible in updating & tracking of the following; a) Service Level agreement, b) Key Performance indicators, c) Lockers and key inventory register, d) Facilities Issues tracker, e) Facilities Minor project tracker, f) Technical & Non-Technical critical spares and consumables, g) Cafeteria and Vending machine performance trackers, h) Pantry inventory & supplies, i) BCP supplies, j) Client Visits supplies inventory, k) Weekly & Bi-Weekly IFM trackers, l) IFM Monthly report, m) JLL & Vendor POR & GRR, n) JLL & Vendor Accounts Payable/Receivable, o) LSS & CIWG tracker, p) Waste & Energy trackers, q) Site Walkthrough inspection proactive trackers,

• Refer to JLL My Performance Program for SFC & FC

• Audit ready and Timely SLA & KPI target reports updating, reporting & submission
• Timely incident & issues escalation to JLL immediate manager
• Excellent office administration skillset
• Excellent Microsoft software familiarity & hands on skillset
• Excellent writing skills and communication skills
• A team leader and ability to execute Begin in the End in Mind approach
• Good in analytical skills
• Do have an excellent interpersonal skill with peers and client centric focus
• Demonstrated initiative mindset
• A team leader with ability to delegate and achieve output driven results
• At least 3-4 years in direct IFM Soft Services experience
• At least 6-8 years total work experience in or combined in the such industry; Business Office Administration, Commercial retail, BoH / FoH Hotel administration and Residential & Commercial Property management, Manufacturing office administration and Integrated Facility management industry

Location:

On-site - Taguig, Philippines

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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