Site Facilities Lead – Operations & Service Delivery

JLL; Philippines; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

JLL is seeking an experienced Facilities/IFM Soft Services Administrator to coordinate office administration and service delivery at On-site Taguig, Philippines. You will support the central help desk, manage work orders, and liaise with vendors and client reps to ensure smooth operations.

The role requires strong Microsoft Office skills, sharp attention to inventory, and a proactive, team‑oriented mindset.

Qualifications

• Excellent office administration skillset.
• Excellent Microsoft software familiarity and hands-on ability.
• Excellent writing and communication skills.
• Team leader with the ability to delegate and drive results.
• Strong analytical and interpersonal skills.
• Demonstrated initiative mindset and proactive problem-solving.
• A track record of 3–4 years in direct IFM Soft Services.
• Total work experience 6–8 years in related property/office management fields.

Responsibilities

• General Office Administration.
• Act as the first point of contact on Response SLA via calls and emails from Central Help Desk.
• Gatekeeper for work order status (open/closed) via data/voice platforms.
• Champion for Digitization and Technology innovations in service delivery.
• Maintain inventory records and ensure audit-ready documentation.
• Ensure timely administrative activities and vendor documentation validation.
• Coordinate with on-site client representatives to address issues and improve performance.
• Track and report on SLA, KPI, and inventory/workflow trackers.

Skills

Office administration

Microsoft Office

Communication skills

Team leadership

Analytical skills

Interpersonal skills

Initiative mindset

Tools

MS Office Suite

Job description

JLL is seeking an experienced Facilities/IFM Soft Services Administrator to coordinate office administration and service delivery at On-site Taguig, Philippines. You will support the central help desk, manage work orders, and liaise with vendors and client reps to ensure smooth operations.

The role requires strong Microsoft Office skills, sharp attention to inventory, and a proactive, team‑oriented mindset.