Facilities Site Lead

Jones Lang LaSalle SSC (Philippines), Inc. (JLLSPI); Pateros; On-site; PHP 500,000 - 800,000; Full time

Job summary

Jones Lang LaSalle, Inc. (JLLSPI) in Taguig, Philippines, is seeking an experienced facilities and IFM administrator to support on-site operations.

The role focuses on office administration, service-request management, and KPI/SLA tracking, with emphasis on coordinating with facilities teams and external partners to maintain audit-ready documentation and ensure contractual compliance. The ideal candidate has 6–8 years of total work experience and at least 3–4 years in direct IFM soft services,

Qualifications

• 3–4 years in direct IFM Soft Services
• 6–8 years total work experience in related industry
• Strong writing and communication skills
• Experience with inventory and facilities trackers is a plus

Responsibilities

• General Office Administration.
• Serve as first contact for service requests from Central Help Desk.
• Gatekeeper for work order status (open/closed) via data/voice platforms.
• Champion technology service delivery for digitization initiatives.
• Understand site inventory support requirements.
• Coordinate with Facilities staff and external partners on non-technical services.
• Maintain current inventory files (soft/hard copies).
• Ensure audit-ready documentation is in place.
• Review supplier performance against contractual obligations.
• Support vendor document validation and admin tasks.
• Ensure timely and efficient admin activities.
• Liaise with client site representatives to address issues.
• Maintain and update SLA/KPI trackers and related records.
• Audit-ready SLA/KPI reports and timely submissions.
• Timely incident escalation to manager.

Skills

Office administration

Microsoft Office suite

Writing skills

Communication skills

Team leadership

Analytical skills

Tools

Microsoft Office (Excel/Word/PowerPoint)

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description

• General Office Administration.
• Act as the first point recipient and single point of contact on Response SLA of all service request via calls and/or email from Central Help Desk team
• Act as gatekeeper for all Work order requisition status (Closed/Open) through data and voice support Technology platform
• Technology service delivery champion for all Digitization and Technology innovations
• Understand the operational and technical inventory support requirements of the elements of the site for which he/she is responsible.
• Assist site Facilities technician and/or Facilities Engineer in coordinating non-technical outsourced service partner
• Ensure that current inventory files (Soft and Hard copies) are maintained to provide necessary supplies and services.
• Ensure Audit-ready documentation in-placed
• Review and spot check areas of responsibility to ensure that suppliers/service providers are meeting contractual obligations to the client.
• Responsible for administration activities including support on validating document related to vendors
• Ensure general administrative activities under his/her control are conducted in a timely and efficient manner.
• If appropriate, liaise closely with the client on site representatives to address problems and/or enhance working environment performance.
• Maintain and responsible in updating & tracking of the following; a) Service Level agreement, b) Key Performance indicators, c) Lockers and key inventory register, d) Facilities Issues tracker, e) Facilities Minor project tracker, f) Technical & Non-Technical critical spares and consumables, g) Cafeteria and Vending machine performance trackers, h) Pantry inventory & supplies, i) BCP supplies, j) Client Visits supplies inventory, k) Weekly & Bi-Weekly IFM trackers, l) IFM Monthly report, m) JLL & Vendor POR & GRR, n) JLL & Vendor Accounts Payable/Receivable, o) LSS & CIWG tracker, p) Waste & Energy trackers, q) Site Walkthrough inspection proactive trackers,

• Refer to JLL My Performance Program for SFC & FC

• Audit ready and Timely SLA & KPI target reports updating, reporting & submission
• Timely incident & issues escalation to JLL immediate manager
• Excellent office administration skillset
• Excellent Microsoft software familiarity & hands on skillset
• Excellent writing skills and communication skills
• A team leader and ability to execute Begin in the End in Mind approach
• Good in analytical skills
• Do have an excellent interpersonal skill with peers and client centric focus
• Demonstrated initiative mindset
• A team leader with ability to delegate and achieve output driven results
• At least 3-4 years in direct IFM Soft Services experience
• At least 6-8 years total work experience in or combined in the such industry; Business Office Administration, Commercial retail, BoH / FoH Hotel administration and Residential & Commercial Property management, Manufacturing office administration and Integrated Facility management industry

Location:

On-site –Taguig, Philippines

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.