On-Site Customer Support Specialist – Pasig | Bonus & HMO

Gratitude Philippines; Pasig; On-site; PHP 260,000 - 340,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A customer service-oriented company in Pasig is seeking a skilled customer service representative. This full-time position involves responding to inquiries through phone, email, and chat while resolving complaints and maintaining customer relationships. The ideal candidate has a Bachelor’s degree and 1-3 years of relevant experience, with strong communication skills and proficiency in service software. Additional perks include an equity incentive plan, annual trips, and free meals. Join a dynamic team dedicated to enhancing customer satisfaction.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 1-3 years of experience in customer service or a related role.
• Strong communication skills, both verbal and written.
• Proficient in using customer service software and tools.
• Patience and empathy when dealing with customers.
• Ability to work in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve customer complaints efficiently.
• Document customer interactions and feedback.
• Collaborate with team members to improve service processes.

Skills

Strong communication skills

Proficient in customer service software

Patience

Empathy

Ability to work in a fast-paced environment

Education

Bachelor’s degree in a relevant field

Job description

A customer service-oriented company in Pasig is seeking a skilled customer service representative. This full-time position involves responding to inquiries through phone, email, and chat while resolving complaints and maintaining customer relationships. The ideal candidate has a Bachelor’s degree and 1-3 years of relevant experience, with strong communication skills and proficiency in service software. Additional perks include an equity incentive plan, annual trips, and free meals. Join a dynamic team dedicated to enhancing customer satisfaction.