On-Site Customer Experience Champion

Get Supported; Cabanatuan; On-site; PHP 220,000 - 320,000; Full time

Job summary

Get Supported is seeking a Customer Service Representative for a full-time, on-site role based in Cabanatuan, Philippines. You will handle inquiries via phone, email, chat or other channels, delivering clear and timely information to customers.

You will document interactions, resolve issues, and escalate complex concerns when needed to maintain high service quality. The ideal candidate has strong customer-facing skills, excellent English communication, and experience with CRM/ticketing systems.

Qualifications

• Strong customer-facing skills and experience in customer service.
• Excellent verbal and written English communication.
• Experience with CRM or ticketing systems.
• Ability to handle multiple inquiries and multitask effectively.
• High school diploma required; college-level education is a plus.

Responsibilities

• Handle inbound and outbound inquiries via phone, email, chat or other channels.
• Resolve issues and process requests promptly and accurately.
• Document interactions and escalate complex concerns when needed.
• Maintain service quality standards and track customer feedback.
• Collaborate with internal teams to ensure a positive customer experience.

Skills

Customer service

Customer support

Communication skills

Problem solving

CRM usage

Education

High school diploma

College degree (plus)

Tools

CRM systems

Ticketing systems

Office software

Job description

Get Supported is seeking a Customer Service Representative for a full-time, on-site role based in Cabanatuan, Philippines. You will handle inquiries via phone, email, chat or other channels, delivering clear and timely information to customers.

You will document interactions, resolve issues, and escalate complex concerns when needed to maintain high service quality. The ideal candidate has strong customer-facing skills, excellent English communication, and experience with CRM/ticketing systems.