On-site Customer Support Pro — First-Call Resolution

Uc Bcf; Pampanga; On-site; PHP 201,000 - 290,000; Full time

Benefits offered by this job

Competitive salary

Night differential

Non-taxable allowances

Day 1 HMO for you + option to enroll 5

dependents

Quarterly appraisals

Monthly performance incentives

Up to 30 paid days off

21 days convertible to cash

Group Life Insurance coverage

Wellness programs

Onsite medical services

Free emergency medicines

Job summary

Uc Bcf is seeking a friendly and energetic Customer Service Representative to handle inbound calls and educate customers on products. You will build genuine connections, strive to resolve issues on the first call, and meet performance benchmarks in a fast-paced BPO environment.

On-site work is required at SM City Dasmarinas or Robinson's Place, with shifting night schedules available. Strong English communication and a High School graduate are the primary requirements, with BPO experience a

Qualifications

• High School / Senior High School graduate.
• Strong English communication skills.
• BPO experience is a plus (not required).
• Open to shifting schedules, including night shifts.
• Willing to work on-site in SM City Dasmarinas or Robinson's Place.

Responsibilities

• Handle inbound calls with energy and enthusiasm
• Build genuine connections with customers and teammates
• Meet and exceed call center performance benchmarks
• Hit productivity and quality targets
• Own customer needs — resolve issues on the first call
• Educate customers on client products and services

Skills

Strong English communication

Education

High School / Senior High School graduate

Job description

Uc Bcf is seeking a friendly and energetic Customer Service Representative to handle inbound calls and educate customers on products. You will build genuine connections, strive to resolve issues on the first call, and meet performance benchmarks in a fast-paced BPO environment.

On-site work is required at SM City Dasmarinas or Robinson's Place, with shifting night schedules available. Strong English communication and a High School graduate are the primary requirements, with BPO experience a