Customer Support Pro — First-Call Resolution & Great Perks

HTU; Dasmariñas; On-site; PHP 290,000 - 402,000; Full time

Benefits offered by this job

Day 1 HMO

Enrollment for up to 5 dependents

Quarterly appraisals

Monthly performance incentives

Up to 30 paid days off

Group Life Insurance

Wellness programs

Onsite medical services

Free emergency medicines

Night differential

Non-taxable allowances

Job summary

HTU is hiring a Customer Support Agent to handle inbound calls with energy and enthusiasm at on-site locations in Dasmariñas, Philippines. You will build genuine connections, meet performance benchmarks, and resolve customer issues on the first call.

The role requires a high school diploma, strong English communication, and flexibility for night shifts; BPO experience is a plus but not required. On-site work at SM City Dasmariñas/Robinson's Place is expected.

Qualifications

• High School / Senior High School graduate.
• Strong English communication skills.
• BPO experience is a plus (not required).
• Open to shifting schedules, including night shifts.
• Willing to work on-site in SM City Dasmarinas or Robinson's Place.

Responsibilities

• Handle inbound calls with energy and enthusiasm.
• Build genuine connections with customers and teammates.
• Meet and exceed call center performance benchmarks.
• Hit productivity and quality targets.
• Own customer needs — resolve issues on the first call.
• Educate customers on client products and services.

Skills

English communication

Customer service

Teamwork

First-call resolution

Shifts flexibility

Education

High School / Senior High School

Job description

HTU is hiring a Customer Support Agent to handle inbound calls with energy and enthusiasm at on-site locations in Dasmariñas, Philippines. You will build genuine connections, meet performance benchmarks, and resolve customer issues on the first call.

The role requires a high school diploma, strong English communication, and flexibility for night shifts; BPO experience is a plus but not required. On-site work at SM City Dasmariñas/Robinson's Place is expected.