Customer Support Specialist - Night Shift, On-site Perks

Elite Business Solutions; Mabalacat; On-site; PHP 216,000 - 300,000; Full time

Benefits offered by this job

Day 1 HMO

Quarterly appraisals

Monthly incentives

Paid days off

Life Insurance

Wellness programs

Onsite medical services

Job summary

Elite Business Solutions in Pampanga is seeking a customer service representative to handle inbound calls with energy and empathy. You will build connections with customers and teammates while striving to meet call center benchmarks.

The role requires a high school diploma, strong English, and flexibility for night shifts. On-site work is required at SM City Dasmarinas or Robinson's Place.

Qualifications

• High School / Senior High School graduate.
• Strong English communication skills.
• BPO experience is a plus (not required).
• Open to shifting schedules, including night shifts.
• Willing to work on-site in SM City Dasmarinas or Robinson's Place.

Responsibilities

• Handle inbound calls with energy and enthusiasm
• Build genuine connections with customers and teammates
• Meet and exceed call center performance benchmarks
• Hit productivity and quality targets
• Own customer needs — resolve issues on the first call
• Educate customers on client products and services

Skills

Strong English communication

Education

High School / Senior High School graduate

Job description

Elite Business Solutions in Pampanga is seeking a customer service representative to handle inbound calls with energy and empathy. You will build connections with customers and teammates while striving to meet call center benchmarks.

The role requires a high school diploma, strong English, and flexibility for night shifts. On-site work is required at SM City Dasmarinas or Robinson's Place.