On-Site Customer Service Officer – Multichannel & E-commerce

SuiteStudio Operations Inc.; Eastern Manila District; On-site; PHP 300,000 - 420,000; Full time

Job summary

SuiteStudio Operations Inc. is seeking a dedicated Customer Service Officer to join our growing eCommerce support team in Ortigas Pasig City.

You will engage customers via phone, email, and live chat, processing orders and handling returns while collaborating with internal teams and suppliers to resolve product queries. The role involves support across marketplaces (eBay, Catch, My Deal, Amazon, Kogan) and coordination with our Australia-based Customer Service Support Officer for timely data

Qualifications

• Minimum 1 year of work experience in customer support.
• Excellent grammar, spelling and written communication.

Responsibilities

• Engage with customers via phone, email, and live chat, providing friendly and efficient support.
• Process customer orders and manage returns efficiently.
• Collaborate with internal teams and suppliers to resolve product-related queries.
• Coordinate with stores to address customer orders and inquiries.
• Monitor orders, provide progress updates, and take appropriate actions.

Skills

Customer service

Communication

Multitasking

Team collaboration

Problem solving

Tools

Google Suite

Job description

SuiteStudio Operations Inc. is seeking a dedicated Customer Service Officer to join our growing eCommerce support team in Ortigas Pasig City.

You will engage customers via phone, email, and live chat, processing orders and handling returns while collaborating with internal teams and suppliers to resolve product queries. The role involves support across marketplaces (eBay, Catch, My Deal, Amazon, Kogan) and coordination with our Australia-based Customer Service Support Officer for timely data