On-Site Customer Service & Crisis Response (Graveyard Shift)

Global Rescue; Pasig; On-site; PHP 223,000 - 357,000; Full time

Job summary

Global Rescue, Ortigas, Pasig City, is seeking a motivated customer service specialist to handle inquiries via phone, email and chat. You will process memberships, manage payments information, and collaborate with other departments to deliver seamless service.

The role emphasizes meeting weekly KPIs, upselling opportunities, and maintaining accurate data in our CRM while providing exceptional written and verbal communication.

Qualifications

• Previous customer service experience.
• Sales experience is a plus.
• Highly energetic and motivated to succeed.
• Exceptional written and verbal communication.
• Attention to detail and follow-through.
• Efficient time management and organizational skills.
• Excellent computer and data entry skills.

Responsibilities

• Respond promptly to inbound inquiries via phone, email and chat
• Obtain and evaluate all relevant information to handle inquiries
• Serves as liaison between the customers and various departments
• Leverage customer management system data to process membership transactions
• Enroll, renew and upgrade retail customers, processing credit card and other payment information
• Generate new & renewal revenue from new inbound inquiries & outbound calls
• Conduct outbound calls to existing customers as part of the renewal process and/or sales campaigns
• Effectively describe the nature and scope of Global Rescue services
• Assist with coordination of logistics for member’s operational needs
• Meet weekly KPIs and sales goals

Skills

Customer service

Sales experience

Communication skills

Time management

Data entry

Job description

Global Rescue, Ortigas, Pasig City, is seeking a motivated customer service specialist to handle inquiries via phone, email and chat. You will process memberships, manage payments information, and collaborate with other departments to deliver seamless service.

The role emphasizes meeting weekly KPIs, upselling opportunities, and maintaining accurate data in our CRM while providing exceptional written and verbal communication.