Customer Service Associate

Global Rescue; Pasig; Sur place; PHP 223 000 - 357 000; Plein temps

Résumé du poste

Global Rescue, Ortigas, Pasig City, is seeking a motivated customer service specialist to handle inquiries via phone, email and chat. You will process memberships, manage payments information, and collaborate with other departments to deliver seamless service.

The role emphasizes meeting weekly KPIs, upselling opportunities, and maintaining accurate data in our CRM while providing exceptional written and verbal communication.

Qualifications

• Previous customer service experience.
• Sales experience is a plus.
• Highly energetic and motivated to succeed.
• Exceptional written and verbal communication.
• Attention to detail and follow-through.
• Efficient time management and organizational skills.
• Excellent computer and data entry skills.

Responsabilités

• Respond promptly to inbound inquiries via phone, email and chat
• Obtain and evaluate all relevant information to handle inquiries
• Serves as liaison between the customers and various departments
• Leverage customer management system data to process membership transactions
• Enroll, renew and upgrade retail customers, processing credit card and other payment information
• Generate new & renewal revenue from new inbound inquiries & outbound calls
• Conduct outbound calls to existing customers as part of the renewal process and/or sales campaigns
• Effectively describe the nature and scope of Global Rescue services
• Assist with coordination of logistics for member’s operational needs
• Meet weekly KPIs and sales goals

Connaissances

Customer service

Sales experience

Communication skills

Time management

Data entry

Description du poste

Brief Description

Global Rescue is the world’s leading organization providing integrated travel risk and crisis response services to consumers, enterprises and governments. Founded in 2004 Global Rescue’s unique operational model provides best-in‑class services that identify, monitor, and respond to threats and emergencies. For more information, please see www.globalrescue.com.

Company

Global Rescue is the world’s leading organization providing integrated travel risk and crisis response services to consumers, enterprises and governments. Founded in 2004 Global Rescue’s unique operational model provides best-in‑class services that identify, monitor, and respond to threats and emergencies. For more information, please see www.globalrescue.com.

CULTURE

Global Rescue isn't your average place to work and that's why we're comfortable saying we're not for everyone. Our team of passionate, mission driven professionals are pioneers in the travel risk and crisis management industry. Our mission is simple--protecting and saving lives. We are a high-performance organization operating on a global scale. Our team is made up of driven, passionate, adventurous, team players who have a "get it done mentality." The overall ethos is "no job is too big or too small," this is a place where one needs to be prepared to roll up your sleeves and get things done no matter your title. The culture of the office is fast-paced, collaborative and mission-focused on making a difference.

Responsibilities

• Respond promptly to inbound inquiries via phone, email and chat
• Obtain and evaluate all relevant information to handle inquiries
• Serves as liaison between the customers and various departments
• Leverage customer management system data to process membership transactions
• Enroll, renew and upgrade retail customers, processing credit card and other payment information
• Generate new & renewal revenue from new inbound inquiries & outbound calls
• Conduct outbound calls to existing customers as part of the renewal process and/or sales campaigns
• Effectively describe the nature and scope of Global Rescue services
• Assist with coordination of logistics for member’s operational needs
• Meet weekly KPIs and sales goals

Qualifications

• Previous customer service experience
• Sales experience is a plus
• Highly energetic and motivated to succeed
• Exceptional written and verbal communication
• Attention to detail and follow-through
• Efficient time management and organizational skills
• Excellent computer and data entry skills

Location: Ortigas, Pasig City

Compensation: Salary based on experience + bonus + benefits

Please note that this is for on-site work and graveyard shift schedule