On-site Customer Experience Associate — CRM & Inquiries

Global Quest Consulting Group; Mandaluyong; On-site; PHP 201,000 - 268,000; Full time

Job summary

Global Quest Consulting Group is seeking a fresh graduate or student for an on-site, full-time role in Mandaluyong. The position involves handling customer inquiries through phone, email, and in person, while maintaining a professional attitude at all times.

Responsibilities include responding promptly, recording interactions in the CRM, and following escalation protocols for high-priority issues, while ensuring confidentiality of customer data and adherence to privacy policies.

Responsibilities

• Respond to client inquiries via phone, email, and in person.
• Maintaining a positive, and professional attitude towards customers at all times.
• Handling day-to-day customer inquiries, requests, and concerns.
• Responding promptly to customer inquiries.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Follow escalation protocols for unresolved or high-priority issues.
• Recording all client interactions and resolutions accurately in the CRM system.
• Maintain confidentiality of customer data and comply with privacy policies.

Job description

Global Quest Consulting Group is seeking a fresh graduate or student for an on-site, full-time role in Mandaluyong. The position involves handling customer inquiries through phone, email, and in person, while maintaining a professional attitude at all times.

Responsibilities include responding promptly, recording interactions in the CRM, and following escalation protocols for high-priority issues, while ensuring confidentiality of customer data and adherence to privacy policies.