Onsite Customer Service Advisor — Growth & Impact

MicroSourcing International; Pasig; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Healthcare from day one

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking a Customer Service Advisor for onsite work in Ortigas, Pasig City, on a day shift. You will handle email inquiries and live chat from pharmacy and app clients, perform administrative tasks, and manage calls to ensure smooth support operations.

The role requires clear English communication, strong attention to detail, and a customer-first mindset, with opportunities for career growth and professional development.

Qualifications

• Excellent verbal and written English communication skills.
• Strong attention to detail.
• Proven customer service skills.
• Willingness to learn, adapt, and work in a dynamic environment.

Responsibilities

• Respond to and manage email inquiries and live chat sessions from pharmacy and app clients.
• Perform administrative tasks and maintain accurate records.
• Answer and triage inbound calls by creating support tickets.
• Resolve customer concerns whenever possible and escalate or route unresolved issues to the appropriate team.

Skills

Excellent English communication

Attention to detail

Customer service experience

Willingness to learn

Job description

MicroSourcing is seeking a Customer Service Advisor for onsite work in Ortigas, Pasig City, on a day shift. You will handle email inquiries and live chat from pharmacy and app clients, perform administrative tasks, and manage calls to ensure smooth support operations.

The role requires clear English communication, strong attention to detail, and a customer-first mindset, with opportunities for career growth and professional development.