Customer Care Specialist — Onsite with Flexible Hours

Recruitify_HR; Mandaluyong; On-site; PHP 305,000 - 365,000; Full time

Job summary

Recruitify_HR in Mandaluyong is seeking Call Center Associates to handle inquiries via phone, email, and chat. The role requires 1–3 years in customer service and a high school diploma, with on-site work and flexible hours including weekends.

Responsibilities include delivering accurate product information, resolving issues, and maintaining records to ensure customer satisfaction and retention while collaborating with the team to improve processes.

Qualifications

• High School Diploma or equivalent is required.
• 1–3 years of experience in a customer service or call centre role.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Strong problem-solving and customer-oriented mindset.
• Flexible working hours, including weekends and holidays.

Responsibilities

• Handle customer inquiries and complaints via phone, email, and chat.
• Provide accurate information about products and services.
• Resolve issues efficiently to ensure customer satisfaction and retention.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members and management to improve processes.

Skills

Communication

Problem solving

Active listening

Time management

Empathy

Multi-tasking

Conflict resolution

Technical proficiency

Customer service orientation

Education

High School Diploma or equivalent

Job description

Recruitify_HR in Mandaluyong is seeking Call Center Associates to handle inquiries via phone, email, and chat. The role requires 1–3 years in customer service and a high school diploma, with on-site work and flexible hours including weekends.

Responsibilities include delivering accurate product information, resolving issues, and maintaining records to ensure customer satisfaction and retention while collaborating with the team to improve processes.