On-Site Client Concierge & Operations Coordinator

Expedise Management Solutions Inc.; Laguna; Presencial; PHP 201.000 - 335.000; Jornada completa

Descripción de la vacante

Expedise PH is seeking a Customer Concierge / Coordinator to support day-to-day client operations and ensure a seamless experience for customers and employees. This on-site role serves as the primary point of coordination between clients, on-site personnel, and internal departments to ensure smooth operations and timely resolution of concerns.

The position involves coordinating requirements, handling documentation, and assisting with timekeeping and PPE issuance, with potential travel to client

Formación

• Bachelor's degree as listed in the education section.
• Fresh graduates are welcome to apply.
• Experience in customer service, administration, coordination, or operations is an advantage.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office or Google Workspace.
• Willing to learn, travel to client sites when necessary, and work in a fast-paced environment.
• Positive attitude, customer-focused mindset, and strong sense of accountability.

Responsabilidades

• Conduct daily toolbox meetings.
• Respond to customer and client concerns.
• Monitor employee and operational records through ClickUp.
• Prepare employee and operational documents.
• Coordinate client requirements and reports.
• Issue Personal Protective Equipment (PPE).
• Assist with timekeeping.
• Coordinate training for on-site PIC personnel.

Conocimientos

Communication Skills

Problem Solving

Empathy

Active Listening

Time Management

Customer Relationship Management

Conflict Resolution

Multitasking

Adaptability

Product Knowledge

Educación

Bachelor's degree in Business Administration, Human Resource Management, Psychology, Office Administration, Hospitality Management, or related field

Descripción del empleo

Expedise PH is seeking a Customer Concierge / Coordinator to support day-to-day client operations and ensure a seamless experience for customers and employees. This on-site role serves as the primary point of coordination between clients, on-site personnel, and internal departments to ensure smooth operations and timely resolution of concerns.

The position involves coordinating requirements, handling documentation, and assisting with timekeeping and PPE issuance, with potential travel to client