Customer Concierge/Coordinator

Expedise Management Solutions Inc.; Laguna; On-site; PHP 201,000 - 335,000; Full time

Job summary

Expedise PH is seeking a Customer Concierge / Coordinator to support day-to-day client operations and ensure a seamless experience for customers and employees. This on-site role serves as the primary point of coordination between clients, on-site personnel, and internal departments to ensure smooth operations and timely resolution of concerns.

The position involves coordinating requirements, handling documentation, and assisting with timekeeping and PPE issuance, with potential travel to client

Qualifications

• Bachelor's degree as listed in the education section.
• Fresh graduates are welcome to apply.
• Experience in customer service, administration, coordination, or operations is an advantage.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office or Google Workspace.
• Willing to learn, travel to client sites when necessary, and work in a fast-paced environment.
• Positive attitude, customer-focused mindset, and strong sense of accountability.

Responsibilities

• Conduct daily toolbox meetings.
• Respond to customer and client concerns.
• Monitor employee and operational records through ClickUp.
• Prepare employee and operational documents.
• Coordinate client requirements and reports.
• Issue Personal Protective Equipment (PPE).
• Assist with timekeeping.
• Coordinate training for on-site PIC personnel.

Skills

Communication Skills

Problem Solving

Empathy

Active Listening

Time Management

Customer Relationship Management

Conflict Resolution

Multitasking

Adaptability

Product Knowledge

Education

Bachelor's degree in Business Administration, Human Resource Management, Psychology, Office Administration, Hospitality Management, or related field

Job description

About the role

The Customer Concierge / Coordinator is a full-time, on-site role responsible for supporting day-to-day client operations and ensuring a seamless experience for both customers and employees. This role serves as the primary point of coordination between clients, on-site personnel, and internal departments to ensure smooth operations and timely resolution of concerns.

Key responsibilities

• Conduct daily toolbox meetings
• Respond to customer and client concerns
• Monitor employee and operational records through ClickUp
• Prepare employee and operational documents
• Coordinate client requirements and reports
• Issue Personal Protective Equipment (PPE)
• Assist with timekeeping
• Coordinate training for on-site Person-in-Charge (PIC) personnel

About you

• Bachelor's degree in Business Administration, Human Resource Management, Psychology, Office Administration, Hospitality Management, or any related field
• Fresh graduates are welcome to apply
• Experience in customer service, administration, coordination, or operations is an advantage
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Detail-oriented with the ability to manage multiple tasks simultaneously
• Proficient in Microsoft Office or Google Workspace
• Willing to learn, travel to client sites when necessary, and work in a fast-paced environment
• Positive attitude, customer-focused mindset, and strong sense of accountability

About us

Expedise PH is a tech-driven workforce solutions company transforming how businesses manage and scale their workforce across the Philippines. Guided by its vision to uplift the lives of 1 million Filipino workers, Expedise combines automation, technology, and a people-first approach to deliver innovative workforce solutions. Through its Employee-as-Customer philosophy, the company delivers exceptional experiences across recruitment, onboarding, payroll, timekeeping, and workforce management. Complemented by its logistics and supply chain capabilities, Expedise provides end-to-end workforce and business solutions that empower both clients and employees.

Requirements

• Communication Skills
• Problem Solving
• Empathy
• Active Listening
• Time Management
• Customer Relationship Management
• Conflict Resolution
• Multitasking
• Adaptability
• Product Knowledge