On-Site Call Center Agent — HMO Day 1 & Customer Care

Neksjob Philippines; Pampanga; On-site; PHP 200,880 - 312,480; Full time

Job summary

Neksjob Philippines is hiring Call Center Agents/Customer Service Representatives who are approachable, customer-focused, and ready to make a difference in Pampanga. This on-site role requires you to handle incoming calls and provide accurate product information.

You will resolve customer concerns, assist with account updates and service requests, and keep detailed records of each conversation, all while adhering to company policies and scripts.

Qualifications

• At least 6 months call center experience.
• Willing to work on site.
• Education: At least high school or senior high school graduate.

Responsibilities

• Answering calls in a courteous and professional manner.
• Providing correct and useful product information.
• Resolving customer problems quickly and smoothly.
• Helping with account updates and service requests.
• Keeping detailed records of each conversation.
• Adhering to company policies, scripts, and performance targets.

Skills

Call center experience

Education

High school graduate

Job description

Neksjob Philippines is hiring Call Center Agents/Customer Service Representatives who are approachable, customer-focused, and ready to make a difference in Pampanga. This on-site role requires you to handle incoming calls and provide accurate product information.

You will resolve customer concerns, assist with account updates and service requests, and keep detailed records of each conversation, all while adhering to company policies and scripts.