Customer Care Specialist — Call Center (HMO Day 1)

Neksjob Philippines; Pampanga; On-site; PHP 279,000 - 335,000; Full time

Benefits offered by this job

HMO on Day 1

Job summary

NeksJob Philippines is seeking friendly Call Center Agents to be the first point of contact for customers, helping them understand products, resolve issues, and maximize their experience.

Responsibilities include handling inbound calls with a professional demeanor, explaining product details clearly, resolving concerns promptly, guiding account changes, and keeping detailed records of interactions. A minimum of 6 months call center experience is preferred.

Qualifications

• At least 6 months call center experience.

Responsibilities

• Handle incoming calls with a warm, professional attitude.
• Explain product details clearly.
• Resolve customer concerns quickly and effectively.
• Guide customers through account or plan changes.
• Keep detailed records of each interaction.

Skills

Call center experience

Job description

NeksJob Philippines is seeking friendly Call Center Agents to be the first point of contact for customers, helping them understand products, resolve issues, and maximize their experience.

Responsibilities include handling inbound calls with a professional demeanor, explaining product details clearly, resolving concerns promptly, guiding account changes, and keeping detailed records of interactions. A minimum of 6 months call center experience is preferred.