On-Site BPO Trainer — Elevate Agent Performance

transcosmos Asia Philippines Inc.; Metro Manila; Sur place; PHP 335 000 - 502 000; Plein temps

Résumé du poste

transcosmos Asia Philippines Inc. is seeking a BPO Trainer to develop, deliver, and maintain training programs for contact center and back-office teams in Metro Manila. The role focuses on new hire and refresher training, certifying learners, and driving quality through assessments and coaching.

Collaboration with operations, QA, and HR ensures training aligns with client goals. The ideal candidate has strong facilitation, communication, and curriculum design skills, with familiarity in LMS

Qualifications

• Strong training facilitation and presentation skills.
• Excellent communication and coaching abilities.
• Experience designing manuals, slides, and assessments.
• Familiarity with contact center KPIs and quality standards.
• On-site work in Metro Manila with flexible scheduling.

Responsabilités

• Deliver, develop, and maintain training programs for contact center and back-office teams.
• Facilitate new hire and refresher training sessions.
• Certify team members before deployment to operations.
• Monitor training effectiveness via assessments and coaching sessions.
• Collaborate with operations leaders, QA, and HR to align content with business goals.
• Prepare training materials and update documentation based on client/process changes.
• Support continuous improvement initiatives across BPO operations.

Connaissances

Training facilitation

Communication

Curriculum design

Documentation

LMS platforms

MS Office

Team Leader experience

Formation

Bachelor's degree preferred

Outils

LMS platforms

MS Office

Collaboration tools

Description du poste

transcosmos Asia Philippines Inc. is seeking a BPO Trainer to develop, deliver, and maintain training programs for contact center and back-office teams in Metro Manila. The role focuses on new hire and refresher training, certifying learners, and driving quality through assessments and coaching.

Collaboration with operations, QA, and HR ensures training aligns with client goals. The ideal candidate has strong facilitation, communication, and curriculum design skills, with familiarity in LMS