OMS Order Specialist - Logistics & Customer Ops

Deutsche Post; Pasay; On-site; PHP 240,000 - 384,000; Full time

Job summary

Deutsche Post in Pasay, Philippines, invites applications for a junior operations role focused on understanding station or country documentation requirements and ensuring work is performed per SOPs.

You will deliver quality service through timely completion, support ERP-enabled processes, and communicate effectively with stakeholders. 0–3 years in BPO or logistics is preferred; a logistics-related degree is a plus.

Qualifications

• Bachelor's degree (any). A degree in logistics, management will be an advantage.
• 0 – 3 years of job experience from BPO or logistics domain – Preferred
• Air Freight experience will be preferred
• Good knowledge in MS office
• Effective English communication skills, written and verbal
• Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred
• Good logical reasoning skills
• High level of customer centricity

Responsibilities

• Understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per SOPs.
• Ensure department SLAs and all KPIs are met as per the agreed delivery guidelines.
• Operate on the services according to the shifts, countries, or regions aligned.
• Deliver a high level of service quality through timely and accurate completion of services.
• Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.
• Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.
• Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.

Skills

Effective English communication

MS Office proficiency

ERP exposure

Logical reasoning

Customer-centric mindset

BPO/logistics experience 0-3 years

Education

Bachelor's degree (any). Logistics/management advantageous

Job description

Deutsche Post in Pasay, Philippines, invites applications for a junior operations role focused on understanding station or country documentation requirements and ensuring work is performed per SOPs.

You will deliver quality service through timely completion, support ERP-enabled processes, and communicate effectively with stakeholders. 0–3 years in BPO or logistics is preferred; a logistics-related degree is a plus.