Global Logistics Operations Specialist

924 Hellmann Shared Service Center Inc.; Pasay; On-site; PHP 223,000 - 402,000; Full time

Job summary

924 Hellmann Shared Service Center Inc. in Pasay, Philippines is seeking an Operations Associate to support import and export operations, coordinate with overseas offices and customers, and maintain accurate shipment records. The role emphasizes compliance, proactive problem solving, and teamwork across the logistics network.

You will assist with billing and operational reporting, monitor shipments, and help meet SLAs while upholding Hellmann's standards of care and reliability.

Responsibilities

• Import Operations: Monitor and manage incoming sea freight shipments.
• Coordinate with overseas offices, agents, carriers, customs brokers, and customers.
• Review shipping documents such as Bill of Lading, Commercial Invoice, Packing List, and Arrival Notice.
• Arrange cargo release and ensure timely delivery to customers.
• Track shipments and provide status updates to customers and stakeholders.
• Handle exceptions, delays, and customer inquiries.
• Export Operations: Process export bookings and coordinate shipment schedules with carriers.
• Prepare and validate export documentation and shipping instructions.
• Coordinate cargo pick-up, stuffing, and loading arrangements.
• Ensure compliance with destination country and carrier requirements.
• Monitor vessel departures and provide shipment updates.
• Support billing and operational reporting activities.
• General Operational Duties: Maintain accurate shipment records in the transport management system.
• Ensure compliance with company policies, customs regulations, and trade requirements.
• Collaborate with internal teams, overseas offices, and external service providers.
• Resolve operational issues and support continuous process improvement initiatives.
• Meet service level agreements (SLAs), productivity, and quality targets.

Job description

924 Hellmann Shared Service Center Inc. in Pasay, Philippines is seeking an Operations Associate to support import and export operations, coordinate with overseas offices and customers, and maintain accurate shipment records. The role emphasizes compliance, proactive problem solving, and teamwork across the logistics network.

You will assist with billing and operational reporting, monitor shipments, and help meet SLAs while upholding Hellmann's standards of care and reliability.