Omnichannel Support Specialist - Dayshift (Ortigas)

Symbos; Manila; On-site; PHP 201,000 - 312,000; Full time

Job summary

Symbos in Ortigas, Pasig is building a pioneer Customer Support team to deliver exceptional service to clients across Australia, New Zealand, and Fiji. This role handles inbound enquiries via voice, chat, and email, ensuring interactions are accurate and courteous.

Candidates should have experience in customer service or contact centre roles, strong communication skills across voice and written channels, and a customer‑focused mindset.

Qualifications

• Experience in customer service or contact centre roles.
• Strong communication skills across voice and written channels.
• Customer-focused with strong problem-solving ability.
• Comfortable using digital tools and systems.
• Willing to work onsite in Ortigas, Pasig.
• Open to predominantly dayshift schedules.

Responsibilities

• Handle inbound enquiries via voice, chat, and email
• Resolve customer concerns and manage complaints professionally
• Deliver accurate, clear, and timely responses
• Meet service levels and quality standards
• Document interactions and maintain accurate records

Skills

Customer service experience

Communication skills

Problem solving

Digital tools

Tools

CRM systems

Job description

Symbos in Ortigas, Pasig is building a pioneer Customer Support team to deliver exceptional service to clients across Australia, New Zealand, and Fiji. This role handles inbound enquiries via voice, chat, and email, ensuring interactions are accurate and courteous.

Candidates should have experience in customer service or contact centre roles, strong communication skills across voice and written channels, and a customer‑focused mindset.