Hybrid Voice Support Consultant — Elevate Customer Experience

Emapta Global; Mandaluyong; Hybrid; PHP 268,000 - 446,000; Full time

Benefits offered by this job

HMO coverage Day 1

Salary Advance Program

Unlimited upskilling through Emapta.Ac

Office gyms 24/7 access

Job summary

Emapta Global is seeking a Customer Support Consultant to deliver high-quality voice, email, and digital support for an Australian client. The role emphasizes customer trust, advocacy, and long-term retention in a hybrid setting based in Ortigas.

Ideal candidates have at least 5 years of BPO experience in voice, excellent English communication, and familiarity with Salesforce or Zendesk. The position offers a day shift and a competitive PHP salary within a hybrid Megatower, Ortigas setup.

Qualifications

• Minimum of 5 years of BPO customer service experience in a voice support environment.
• Exceptional verbal and written English communication skills, with ability to de-escalate complex concerns.
• Experience using Salesforce, Zendesk, or similar CRM and support tools is an advantage.
• Strong ownership and accountability from initial contact through resolution.

Responsibilities

• Deliver responsive, solutions-focused support across voice, email, and web chat.
• Manage customer concerns with empathy, professionalism, and urgency.
• Prioritize multiple enquiries while maintaining accuracy in a high-volume center.
• Contribute to a collaborative, high-performing team culture.
• Strengthen customer trust and retention through clear communication and issue resolution.
• Coordinate with colleagues to achieve optimal customer outcomes.

Skills

Verbal English

Written English

De-escalation

Customer service mindset

Problem-solving

Tools

Salesforce

Zendesk

Job description

Emapta Global is seeking a Customer Support Consultant to deliver high-quality voice, email, and digital support for an Australian client. The role emphasizes customer trust, advocacy, and long-term retention in a hybrid setting based in Ortigas.

Ideal candidates have at least 5 years of BPO experience in voice, excellent English communication, and familiarity with Salesforce or Zendesk. The position offers a day shift and a competitive PHP salary within a hybrid Megatower, Ortigas setup.