Onsite Customer Account Coordinator (Dayshift)

Symbos; Philippines; On-site; PHP 279,000 - 469,000; Full time

Job summary

Symbos is seeking a Customer Account Coordinator in Pasay City to support Australian business customers. This onsite role will handle customer enquiries, quotations, service requests and account administration, coordinating with internal teams to ensure timely solutions.

You will build strong relationships, manage multiple enquiries, and maintain accurate account records while aligning with Australian business hours.

Qualifications

• 1 to 3 years of experience in customer service or related roles.
• Strong communication skills with the ability to build rapport and ask probing questions.
• Experience with CRM systems, ticketing platforms or customer management tools.
• Proficient in Microsoft Office applications and basic administrative duties.

Responsibilities

• Serve as the primary contact for customer enquiries via phone, email and digital channels.
• Ask effective probing questions to understand needs and clarify requirements.
• Manage enquiries, service requests and account administration tasks through to completion.
• Prepare and coordinate customer quotations within approved guidelines and ensure accuracy before submission.
• Support account maintenance activities including customer information updates and billing details.

Skills

Customer service

Communication skills

Organisational skills

Administrative skills

Multitasking

Tools

CRM systems

Ticketing platforms

Microsoft Office

Job description

Symbos is seeking a Customer Account Coordinator in Pasay City to support Australian business customers. This onsite role will handle customer enquiries, quotations, service requests and account administration, coordinating with internal teams to ensure timely solutions.

You will build strong relationships, manage multiple enquiries, and maintain accurate account records while aligning with Australian business hours.