Customer Support Associate - Voice And Digital

Symbos; Manila; On-site; PHP 201,000 - 312,000; Full time

Job summary

Symbos in Ortigas, Pasig is building a pioneer Customer Support team to deliver exceptional service to clients across Australia, New Zealand, and Fiji. This role handles inbound enquiries via voice, chat, and email, ensuring interactions are accurate and courteous.

Candidates should have experience in customer service or contact centre roles, strong communication skills across voice and written channels, and a customer‑focused mindset.

Qualifications

• Experience in customer service or contact centre roles.
• Strong communication skills across voice and written channels.
• Customer-focused with strong problem-solving ability.
• Comfortable using digital tools and systems.
• Willing to work onsite in Ortigas, Pasig.
• Open to predominantly dayshift schedules.

Responsibilities

• Handle inbound enquiries via voice, chat, and email
• Resolve customer concerns and manage complaints professionally
• Deliver accurate, clear, and timely responses
• Meet service levels and quality standards
• Document interactions and maintain accurate records

Skills

Customer service experience

Communication skills

Problem solving

Digital tools

Tools

CRM systems

Job description

Job Description:

Join Symbos and be part of a team that's redefining excellence in business process outsourcing across Australia, New Zealand, and Fiji.

We are building our pioneer Customer Support team and are looking for individuals who are passionate about delivering great customer experiences. This role handles inbound enquiries across voice and digital channels, ensuring every interaction is handled with care, clarity, and efficiency.

Key Responsibilities

• Handle inbound enquiries via voice, chat, and email
• Resolve customer concerns and manage complaints professionally
• Deliver accurate, clear, and timely responses
• Meet service levels and quality standards
• Document interactions and maintain accurate records

What We’re Looking For

• Experience in customer service or contact centre roles
• Strong communication skills across voice and written channels
• Customer-focused with strong problem-solving ability
• Comfortable using digital tools and systems
• Willing to work onsite in Ortigas, Pasig
• Open to predominantly dayshift schedules

Why Join Us

• Be part of a pioneer team and help shape the customer support function
• Collaborative and supportive environment
• Opportunity to build omnichannel CX experience

Recruitment Process

As a first step, candidates will be invited to complete an online skills assessment, followed by interviews.

Requirements: