Omnichannel Customer Care Specialist: First Call Resolution

Canon Australia; Philippines; On-site; PHP 279,000 - 469,000; Full time

Job summary

Canon Australia is seeking a Customer Care Representative in the Philippines. You will drive customer-centric culture, respond to information requests across phone, email and social media, and manage cases end-to-end with possible first-call resolution.

Ideal candidates hold a Diploma or bachelor’s degree and have customer-facing and contact centre experience, strong English communication, and a proactive, solutions-focused mindset. Proficiency with Microsoft Office is expected.

Qualifications

• Diploma or bachelor’s degree in relevant field is strongly recommended. Otherwise, any other basic degree or diploma
• Customer facing and complaint handling experience.
• Contact Centre Experience required
• Demonstrate strong communications skills in English language
• Excellent communicator with a pro-active approach and with a “Can do” mentality.
• Delivery and solutions focused.
• Microsoft Outlook, Word, Excel Intermediate level of expertise

Responsibilities

• Drive a professional internal and external Customer Focused culture within the business area and the organisation.
• Establish and maintain key customer relationships through effective communication.
• Respond to information requests and find solutions to resolve queries, with end-to-end case management and first call resolution when possible.
• Receive and respond to information in an omnichannel environment (phone, email, social media).
• Prioritise and complete allocated work.
• Operate a large variety of systems to improve efficiency and customer experiences.

Skills

Customer facing

Complaint handling

English communication

Proactive attitude

Can-do mentality

Education

Diploma or Bachelor's degree in relevant field

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Canon Australia is seeking a Customer Care Representative in the Philippines. You will drive customer-centric culture, respond to information requests across phone, email and social media, and manage cases end-to-end with possible first-call resolution.

Ideal candidates hold a Diploma or bachelor’s degree and have customer-facing and contact centre experience, strong English communication, and a proactive, solutions-focused mindset. Proficiency with Microsoft Office is expected.