Technical Support Specialist - Flexible, Growth-Driven

Canon Australia; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Canon Australia is seeking a Technical Support Administrator in the Philippines to handle inbound and outbound calls and emails while providing basic troubleshooting for Windows and Mac operating systems across Canon consumer and business products. You will identify customer issues, adhere to QA guidelines, and document interactions, maintaining professionalism and customer focus.

Previous call handling experience and a high school diploma are required, with opportunities for cross-training and

Qualifications

• High school diploma required.
• 6+ months of full-time call handling, email, or chat experience.

Responsibilities

• Identify customer's issue and provide available support options.
• Adhere to and demonstrate Quality Monitoring (QA) guidelines.
• Demonstrate a high level of professionalism and strong customer service orientation.
• Update Call / Email Management database with details on each customer call.
• Outline any charges and/or guidelines to customers in accordance with client procedures.
• Stay updated with the latest product knowledge and technical skills using available resources.

Skills

Customer service

Troubleshooting

Professionalism

Education

High school diploma

Job description

Canon Australia is seeking a Technical Support Administrator in the Philippines to handle inbound and outbound calls and emails while providing basic troubleshooting for Windows and Mac operating systems across Canon consumer and business products. You will identify customer issues, adhere to QA guidelines, and document interactions, maintaining professionalism and customer focus.

Previous call handling experience and a high school diploma are required, with opportunities for cross-training and