Technical Support Administrator

Canon Australia; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Canon Australia is seeking a Technical Support Administrator in the Philippines to handle inbound and outbound calls and emails while providing basic troubleshooting for Windows and Mac operating systems across Canon consumer and business products. You will identify customer issues, adhere to QA guidelines, and document interactions, maintaining professionalism and customer focus.

Previous call handling experience and a high school diploma are required, with opportunities for cross-training and

Qualifications

• High school diploma required.
• 6+ months of full-time call handling, email, or chat experience.

Responsibilities

• Identify customer's issue and provide available support options.
• Adhere to and demonstrate Quality Monitoring (QA) guidelines.
• Demonstrate a high level of professionalism and strong customer service orientation.
• Update Call / Email Management database with details on each customer call.
• Outline any charges and/or guidelines to customers in accordance with client procedures.
• Stay updated with the latest product knowledge and technical skills using available resources.

Skills

Customer service

Troubleshooting

Professionalism

Education

High school diploma

Job description

Technical Support Administrator

Company : Canon Australia
Job Type : Full Time Philippines

Job Description - Technical Support Administrator

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon BusinessServices Centre Philippines helps organisations optimise, automate, and transform their operations, settingthemup for greater growth. We work collaboratively with customers to get the results they want, deliveringbespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeingthem up to focus on what sets them apart.

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solvingour clients’ key challenges. With a commitment to delivering the best service management experience possible,many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable,and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services Centre, you’ll find a rewarding culture that values you. You’ll beempowered to focus on your career progression and turn your goals into reality as an integral part of thegroup’s success.

Essential Duties

The Technical Support Administrator will support Inbound, Outbound Calls and Email transactions. Theremay be additional support for Chat transactions if deemed necessary.

To attend to Customer Service/Technical Enquiries on the following but not limited to consumer and business products:

• Digital Cameras
• Digital Video Cameras
• Printers
• Faxes and Scanners
• Calculators
• Binoculars
• Accessories and consumable items

The Technical Support Administrator is expected to support customers with excellent customer service andbasic troubleshooting for the mentioned product ranges using both Windows and Mac operating systems.

Primary Job Functions:

• Identify customer's issue and provide available support options.
• Adhere to and demonstrate Quality Monitoring (QA) guidelines.
• Demonstrate a high level of professionalism and strong customer service orientation.
• Update Call / Email Management database with details on each customer call in accordance with clientprocedures.
• Outline any charges and or guidelines to customers in accordance with client procedures.
• Regularly stay updated with the latest product knowledge and technical skills using availableresources.
• When required, to escalated issues outside of service boundaries to Team Lead.
• Take responsibility and create a positive impression to ensure customers experience with Canonexceed expectations.
• Undergo cross-training and handle other LOBs (line of business) as assigned by the Team Leader.

Qualifications

• At least a high school diploma.
• 6 months or more full-time call handling or email or chat handling experience.

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self towork, and we will focus on making sure that together, we make a strong contribution to the broader communityin which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered. Benefits/perks may vary depending on thenature of your employment with Canon Group and the country where you work. All applicants must be eligibleto work in the country they are applying to at the time of application.

Successful applicants will be notified of next steps.